This FAQ article provides detailed answers to common questions about Smart Flows, Rebuy’s no-code visual editor for creating personalized, behavior-driven experiences on your Shopify storefront.
✅ When to Use a Global Flow
Global Flows apply everywhere on your site, so they’re best for broad, consistent messaging:
Sitewide Promotions
Example: A banner that says “Summer Sale – 20% off everything, this week only!” displayed across all product and category pages.
Example: Free shipping on orders over $50 highlighted sitewide.
General Customer Engagement
Example: A pop-up that invites all visitors to join your rewards program.
Example: A consistent footer message encouraging users to sign up for your newsletter and get 10% off their first order.
Segmentation for New or Returning Users
Example: First-time visitors see “Welcome! Take 10% off your first order.”
Example: Returning users see “Welcome back! Check out new arrivals since your last visit.”
🎯 When to Use a Link-Based Flow
Link-Based Flows are triggered only when users arrive via a specific link, making them great for campaigns or focused promotions:
Targeted Promotions
Example: A customer clicks a link from your Google Ads campaign for sneakers and lands on a page that shows “Special Deal: Buy 1, Get 50% Off the Second Pair.”
Example: Clicking through from an Instagram ad about handbags leads to a flow promoting “Exclusive Instagram Offer – Free Wallet with Any Handbag Purchase.”
Time-Sensitive Offers
Example: An email blast includes a link to a 48-hour flash sale landing page that triggers a countdown timer pop-up.
Example: SMS campaign link takes users to a product page with a “Today Only: Free Overnight Shipping” message.
Personalized Campaigns
Example: VIP customers receive an email with a unique link that, when clicked, shows “Hey Sarah, enjoy 25% off your next purchase – just for our loyal members!”
Example: A customer who browsed summer dresses gets an email with a link that says, “Your perfect summer dress is waiting! Get 10% off your next order.” When they click the link, they land on a page with their recently viewed dresses and the discount.
👉 Think of Global Flows as your always-on, broad messaging strategy, while Link-Based Flows are your precision tools for specific campaigns or customer journeys.
What is Smart Flows?
Smart Flows is Rebuy’s no-code visual editor that allows merchants to create personalized and conditional experiences on their Shopify storefronts. It enables merchants to design flows such as pop-ups, cart logic, discounts, and other tailored campaigns without needing developer assistance.
Can I target specific customer segments in Smart Flows?
Yes! You can target customers based on:
Klaviyo Segments: You can sync your Klaviyo segments to apply tailored experiences for specific audiences.
New or Returning Users: Target visitors based on their session history (new visitors vs. returning visitors).
Location: Personalize experiences for customers from specific countries, states, or provinces.
What types of actions can I automate with Smart Flows?
You can automate a variety of actions, including:
Applying Discounts: Automatically apply discounts to qualifying orders.
Adding Items to Cart: Automatically add promotional items or free gifts to the cart.
Showing Pop-Ups and Banners: Display targeted messages, announcements, or special offers.
Redirecting Users: Send users to specific landing pages based on behavior.
Custom CSS/JS: Implement custom styles or JavaScript for advanced behaviors.
How can I track the performance of my flows?
Smart Flows includes detailed analytics to help you track the performance of each flow. You can see metrics like:
Total Clicks
Total Orders
Conversion Rate
Revenue Per Visitor
Average Order Value (AOV)
Daily Insights: Track daily metrics like click counts, visitor counts, and sales performance.
What is the difference between Global Flows and Link-Based Flows?
Global Flows are always active on your site and trigger whenever a user visits. They are ideal for site-wide promotions or persistent offers.
Link-Based Flows are triggered when a user clicks on a specific tracked URL. They are great for targeted campaigns or promotions tied to specific pages or products.
Can I use Smart Flows for seasonal or limited-time offers?
Yes! You can use Specific Date or Date Range conditions to trigger flows only within a certain time frame. This is ideal for seasonal campaigns, flash sales, or limited-time offers.
How does Smart Flows integrate with other tools like Klaviyo?
Smart Flows integrates seamlessly with tools like Klaviyo, allowing you to import and use your customer segments within your flows. You can target specific audiences based on their behavior or engagement with your email campaigns, creating a cohesive and personalized customer experience across platforms.
Is there a way to preview my flows before making them live?
Yes! The Flow Dashboard lets you preview your flows before they go live. You can see how the flow will appear to users and make adjustments as needed to ensure the best experience.
Can I create custom designs for pop-ups and banners?
Yes! You can fully customize the design of pop-ups, banners, and other components using text, images, buttons, and links. Additionally, you can apply custom CSS to further style these elements to fit your brand's look and feel.
Can I use Custom CSS and JavaScript for anything on my site throughout the Smart Flow?
Yes! While these features are integrated with Smart Flows, you’re not limited to just Rebuy or flow-specific elements. You can target any part of your site, allowing for broad customization across all elements in a flow, or even the entire page.
Can I apply custom code to only one component within a flow?
Yes! If you want to target a specific component, like a button or modal, you can use CSS or JavaScript to apply styles or actions just to that element. For example, you can target a specific PopUp or a form field without affecting other components in the flow.
Can I use both Global and Link-Based Flows together?
Yes! You can use both types of flows to create a comprehensive strategy. For example, a Global Flow can apply a site-wide discount, while a Link-Based Flow can trigger a special promotion for a specific product or category when users click a targeted link.