Rebuy Login Issues Troubleshooting
Having Rebuy login issues? Here are some common steps that you can atempt to take prior to opening a ticket with support. If these do not work, then please open a ticket with our Support team and we will help troubleshoot!
If you're unable to log in, resetting your password can be a simple first step. Go to the Rebuy login page, click on "Forgot Password," and follow the prompts to reset your password. Don't forget to check your email inbox and spam or junk folders for the reset link.
Click this link to clear certain cookies/cache - https://rebuyengine.com/logout
Clear cache and cookies completely.
Clear local storage as seen in the screenshot below.
For a more thorough browser troubleshooting approach, try opening Rebuy in an incognito or private browser window. This avoids potential issues caused by cached data.
Check for Service Outages
If you're unable to log in, it might be due to service disruptions. Check status pages or system updates to see if there are ongoing outages affecting Rebuy or its external dependencies like Google Cloud Services.
Update Shopify Permissions
As new functionality is developed for the Rebuy Platform occasionally requires users to revisit the Shopify oAuth process to approve new scopes. This ensures that users have access to the latest features and capabilities integrated into the Rebuy Platform.
Error:
Continue to Shopify to approve access and unlock new Rebuy features.
Note: You will need to be a store owner, admin, or have the Manage and Install Apps permissions on your Shopify account to approve these changes. Skip to continue to Rebuy Dashboard, however, some Rebuy features may not work as expected until approved.
After selecting the store, users will see a modal. Clicking "Continue to Shopify" will prompt them to log in to Shopify and approve the scope change. Once approved, they will be redirected back to Rebuy.
Note: Staff accounts will see a modal indicating that an Admin approval is required for scope changes. They may see an error similar to what is outlined below.
The app screen update will resemble one of the two provided screenshots. Simply click “update,” and you will be redirected back to Rebuy to continue using the system with the new features.
Oauth error invalid_request: Permissions Error
Should we make any modifications to the information retrieved from Shopify for the proper functioning of our product/features on Rebuy, it might be necessary for our customers to reauthorize the app usage. In such cases, certain staff members without account ownership or owner privileges may receive an error message as described below. This means that they will not be able to login to rebuy without the store owner going into Shopify and approving the changes to the app. Once the owner approves the changes, the staff will be able to login to rebuy once again, business as usual
If you encounter this error, it indicates that the Store owner or an individual with the necessary permissions must access the Shopify Admin, navigate to Launch Rebuy, and accept the privilege changes. After completing this step, the remaining staff members will be able to resume using Rebuy as usual for business purposes.
Error Message:
Oops, something went wrong.
What happened?
Oauth error invalid_request: This app is requesting to be reinstalled and your account does not have permission to grant the requested access. You may be able to resolve this issue by reinstalling the app as the account owner
Insufficient Privileges
If you are seeing an error such as this one. This means the user account you are logged in with does not have the proper permissions in Shopify to access our app. The site owner will need to grant you access to Rebuy in the Shopify settings for you to be able to authenticate and utilize Rebuy.
Error:
You need permission to view this page.
Email the account owner to get access to this page.
Feature Isn't Currently Available
If you are seeing this error, you may not have the proper permissions to use the app or there are potentially scope changes that need to be approved. Please reach out to the store owner or someone who has authority to manage users / app approvals to login and approve the changes.
Error:
This feature isn't currently available for your store
To use this feature:
User account must have permission to use this feature.
If you continue to encounter login errors, then please reach out to support!
Before reaching out to support, ensure the email address you're using matches the one you signed up with. Double-check any registration emails for the correct email address and verify its accuracy during logging in.