Installing, Upgrading, Downgrading, or Uninstalling Rebuy
The installation of Rebuy is a straightforward procedure that can be completed in just a few steps. To begin, access your Shopify administrative portal and log in. From there, you have a couple of options: either click the "Add Apps" button and search for Rebuy using the top search bar, or navigate directly to the Shopify app store and search for Rebuy. For ease of navigation, you can also just click here to be directed to the Rebuy app store page.
How to Install Rebuy
Step 1: Install Rebuy
Log in to your Shopify admin portal.
To find Rebuy, either:
Click "Add Apps" and use the search bar to look for Rebuy, or
Visit the Shopify App Store and search for Rebuy directly. For convenience, you can click the links below to go straight to the Rebuy app store page.
On the app store page, click "Add app."
Create your user account if you have not yet done so.
Select your package(s) that you would like access to.
Approving billing and accept the terms and conditions to complete the installation.
Step 2: Enable the Rebuy Connector
After installation, you’ll see a prompt at the top of the Rebuy dashboard: "Enable Rebuy Connector." Click this prompt.
A Shopify settings window will open. Toggle the Rebuy Connector to the "On" position.
Click Save to apply your changes.
Important: ⚠️ The Rebuy Connector must be enabled to use Rebuy’s features. If features aren’t loading, double-check that the connector is toggled on and saved. You can verify if the Rebuy Connector is enabled by following these steps.
Go to your Shopify settings.
Navigate to Sales Channels > Online Store.
Click Customize on your live theme.
In the left-hand navigation, select App Embeds.
Confirm that the Rebuy Connector is toggled on.
Rebuy is now installed and ready to use! Begin by customizing your store and exploring personalized recommendations. For additional setup guidance, check out our comprehensive getting started guides.
Upgrading or Downgrading Your Rebuy Plan
If you want to change your subscription plan:
Log into your Rebuy dashboard from your Shopify admin.
Navigate to the Billing or Subscription section.
Choose the plan that fits your needs (upgrade or downgrade).
Confirm the change — your billing will be updated accordingly.
Subscription Changes
Upgrading: You get instant access to the new features, and your next bill will include a separate charge for the upgrade. After that, charges return to your regular billing cycle.
Downgrading: You keep access to removed features until your billing period ends. To stop showing these features on your site right away, you need to disable them manually.
How to Uninstall Rebuy
Before You Uninstall
We hope you’ll reconsider staying with Rebuy! Our dedicated support and success teams are here to help you overcome any challenges you might be facing. If you have questions or concerns, don’t hesitate to reach out—our experts are ready to provide guidance and solutions.
Uninstalling on an Annual Contract
If you’re on an annual contract and want to uninstall, please contact your account manager first. They’ll guide you through contract termination and next steps.
If you have determined that the app is not suitable for your needs and you wish to proceed with uninstallation, you can follow the instructions outlined below. By completing these steps, your subscription will be canceled, and all the code associated with Rebuy will be deactivated, ensuring it is no longer active on your store.
Steps to Uninstall
Log in to your Shopify admin portal.
Click Apps in the left-hand menu.
Select App and sales channel settings at the top.
Find Rebuy in the list, then click Uninstall.
A confirmation pop-up will appear. You can optionally provide a reason for uninstalling—your feedback helps us improve! If you prefer, just click Uninstall without filling in the reason.
After completing these steps, your Rebuy subscription will be canceled, and all Rebuy code will be deactivated, ensuring the app is no longer active on your store.
NOTE: If you built and installed any custom Rebuy code directly into your theme you may still see that code in the theme file. It will be rendered useless without Rebuy installed, but for good measure you can remove it at any given time.
Important Notes on Subscription Changes and Uninstalling
Upgrading your subscription: When you upgrade to a higher-tier bundle, you gain immediate access to all features included in that plan. Your next bill will show the charges for the upgrade separately from your regular billing cycle as an initial payment. After that, future charges will be integrated into your usual billing cycle.
Downgrading your subscription: If you downgrade and remove access to certain features or bundles, you will still have access to those features until the end of your current billing period. However, if you don’t want those features to appear on your website during that time, you need to manually disable or remove them from your current configurations.
Uninstalling Rebuy: When you uninstall the app, all Rebuy-related code and features will immediately become inactive and stop running on your store.
FAQs
Why do my Rebuy features still work after I downgrade or deactivate a package?
A: When you downgrade or deactivate a package in the middle of your billing cycle or trial, the package status changes to “active canceled.” This means you’ll still have access to that package’s features until the current billing or trial period ends. So, even if you remove a package like Post-Purchase mid-cycle, its features will keep running until the billing period is over. If you want to stop those features immediately, you’ll need to manually disable them in Rebuy Admin and/or Shopify after downgrading.
Need Help?
If you encounter any issues during installation, upgrading, downgrading, or uninstalling, please reach out to the Rebuy support team via the in app chat.