Helping You Succeed with Rebuy
The Rebuy Activation Team is here to help both new and existing merchants seamlessly onboard and unlock the full potential of Rebuy’s powerful features. Our goal is to drive real results for your brand through guided product activation while equipping you with the knowledge to use Rebuy effectively and confidently. 🚀
The Activation Team is ideal for merchants who are:
New to Rebuy and need help getting started.
Looking to implement new Rebuy features.
Seeking initial setup assistance for new Rebuy functionality.
We provide initial, no-code setup assistance, store audits, and powerful insights in regards to store optimization, setting you up for long-term success on the platform.
What the Activation Team Offers
Initial Setup Assistance: Guidance and support to get your Rebuy features up and integrated with your store.
Store Optimization Audits: Recommendations and best practices for initial setup and configuration of Rebuy widgets.
Feature Onboarding: Introduction to new Rebuy features and how to implement them effectively.
Foundational Knowledge: Essential training and resources to understand and utilize Rebuy's core functionalities.
❌ What the Activation Team Doesn't Offer (and where to go instead)
Live Troubleshooting/Support Requests | (Support)
For immediate technical assistance and troubleshooting, please reach out to our Support Team via the in-admin chat.
Custom Code Solutions | (Rebuy Partners / Rebuy Launch Program)
For advanced customization and bespoke code solutions, consider our Launch Program or explore our network of Agency Partners.
Quick questions about already activated Rebuy functionality | (Support)
For questions regarding existing Rebuy functionality on your store, the best route would be our Support Team.
Billing/Pricing Questions | (Support or your Merchant Success Manager)
For inquiries related to billing and pricing, please contact our Support Team via the in-admin chat. If you have a Merchant Success Manager, you can also direct these questions to them.
Long-term Strategic Guidance | (Merchant Success Manager)
Ongoing strategic planning and account management are handled by MSMs for brands in our Merchant Success Program.
Deep-Dive Account Analysis | (Merchant Success Manager):
In-depth analysis and personalized business reviews are provided by our Merchant Success team.
How to Best Engage with the Activation Team
To get the most value from your session, please come prepared with:
✔️ Rebuy installed on your Shopify store (Install here)
✔️ An ecommerce metric you want to improve (e.g., AOV, conversion rate)
✔️ A specific Rebuy feature you'd like to activate
Being ready ensures a smooth setup and faster results! 🚀
You can connect with the Activation Team through various channels:
📅 Join Live Webinars & Office Hours
Get real-time guidance on Rebuy features, best practices, and strategy during our live Q&A sessions! Whether you're just getting started or optimizing advanced features, our experts are here to help.
📅 When?
🕑 Tuesdays at 2:30 PM EST
🕙 Fridays at 10:00 AM EST
📞 Need Extra Help? Request a Call with Activation
Our Help Center is packed with valuable guides and best practices to get you up and running. If you need additional assistance, our Activation Team is ready to walk you through setup and strategy.
🔍 Get a Personalized Site Audit
Ensure your Rebuy setup is optimized for maximum performance and revenue impact. Our experts will analyze your store and provide tailored recommendations.
✅ Choose Your Audit Format:
📢 Group Audits – Available during Open Office Hours
🛠️ 1:1 Audit Sessions – Request at least 1 week in advance.
Schedule a Guided Activation Video Call
Know what Rebuy functionality you'd like to get stood up? Book a call for assistance going live with Rebuy features.
⚠️ Important Note: These booking links are for activating new Rebuy functionality only. They are not intended for troubleshooting or making adjustments to existing features.
✔️ Before booking a call, make sure Rebuy is installed.
🛒 Post-Purchase Offers
Boost revenue immediately after checkout with personalized post-purchase offers. Perfect for increasing AOV, Gross Profit, and ROAS!
💳 Checkout Optimization
Maximize conversions at checkout with smart, high-intent offers. Shopify Plus required.
🛍️ Smart Cart
Get stood up with the best cart in ecommerce. Smart Cart is packed with features and integrations, helping brands optimize product discovery, conversion rate, LTV, and AOV.
🛒 Merchandising Widgets
Optimize any step of the customer journey with smart product recommendations. Bundles, product recommendations, or Product Add-ons based on cart contents, traffic sources, recently viewed and more.
🔎 Smart Search
Set up a call with the Activation team to set up Smart Search. Optimize your search results, unlock powerful analytics, and make it easy for customers to discover and add products. Great for improving conversion rates!
🧪 A/B Testing
Set up an A/B test for widgets, checkout, Smart Cart, or a general A/B test to measure the outcomes of your hypotheses and optimize your store for conversions or revenue.
Ready to Activate Rebuy?
Our Activation Team is ready to help you get started with Rebuy and unlock the platform's potential. Contact us today to learn more and begin your journey to ecommerce success!