How to Contact Support

Reach Rebuy Support via in-app chat or email

Christian Sokolowski avatar
Written by Christian Sokolowski
Updated over a week ago

If you find yourself in need of any assistance from Rebuy support, rest assured that we are readily available to help you. You can easily reach out to us through our convenient in-app chat feature. Simply open the app and initiate a chat session, and our support team will be there to address your concerns and provide the necessary guidance.

However, we understand that there may be situations where accessing the app and using the in-app chat may not be feasible for you. In such cases, we offer an alternative method of communication. You can reach us via email, ensuring that you can still seek assistance from our dedicated support team even if you are unable to log into the app at that moment.

At Rebuy, we value your experience and satisfaction, and we strive to make our support accessible and convenient for all users. Whether you prefer the instant communication of our in-app chat or the flexibility of email, we are committed to providing timely and effective assistance to address any queries or issues you may have.

Information to Provide

While we know all of this information may not always be available, the more you can provide to us, the better. Details will help us work through the inquiries much more efficiently.

  • Aspects of the Service that are unavailable or not functioning correctly

  • Incident's impact on the business

  • Start time of Incident

  • List of steps to reproduce Incident

  • Relevant log files, data, screenshots, or screen recordings

  • Wording of any error message

Contact via In-app Chat

When you are logged into the app, accessing our support is just a few clicks away. All you need to do is locate the chat bubble conveniently positioned at the bottom right corner of your screen. By clicking on it, you'll open up a chat window where you can easily communicate with our support team.

To ensure we provide you with the most relevant assistance, we kindly request that you provide some essential information through the chat interface. This information will help us better understand your needs and efficiently direct you to the appropriate resources. By filling out the necessary details, such as your inquiry or issue description, you enable us to offer personalized and tailored solutions.

Contact via Email

If circumstances prevent you from initiating an in-app chat, you can simply send an email to [email protected], and your message will be directed to our general support channel.

When you send an email to [email protected], our support system will ensure that your message reaches the right people who are well-equipped to assist you. Our team will carefully review your email and respond with the necessary guidance or resolution, ensuring that you receive the support you need.

Support Policy

The Support Policy governs the provision of assistance and sets forth the guidelines pertaining to support hours, requisite information for ticket submission, and the scope of support services. This document is subject to modification at any time without prior notice.

Feel free to reach out via either of these channels should you need any assistance!

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