What is Gorgias?

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Integration Overview

By integrating Rebuy with Gorgias, support agents can:

Access personalized product recommendations within the Gorgias ticket view.
Easily share product suggestions with customers during conversations.
Reference detailed product information, such as descriptions and pricing, without leaving the chat interface.

Installation Instructions

Prerequisites

Before proceeding, ensure you have:

An active Shopify store.
An active Rebuy account.
An active Gorgias account.

Integration Installation

Log into Gorgias:
- Navigate to your Gorgias dashboard.
Install the Rebuy App:
- Go to the All Apps section.
- Search for Rebuy.
- Click on Connect.
Authorize the Integration:
- You'll be redirected to an authorization page.
- Confirm that you approve Rebuy and Gorgias to share the necessary information.
- Click Allow to authenticate via OAuth.
Enable the Rebuy Widget in Agent View:
- In Gorgias, navigate to App Store > HTTP Integration.
- Locate the Rebuy integration and ensure it's toggled on.

Customizing Recommendation Endpoints

By default, the Rebuy widget uses the "Similar Products" endpoint to generate recommendations. If you'd like to use a different endpoint (e.g., a custom Data Source), follow these steps:

Access the HTTP Integration Settings:
- In Gorgias, navigate to Settings > Integrations > HTTP.
- Locate the Rebuy integration.
Update the Endpoint URL:
- Replace the existing endpoint URL with your desired endpoint.
- Example:
  - Before:
    https://rebuyengine.com/api/v1/products/similar_products?key=there-will-be-a-unique-API-key-here==
  - After:
    https://rebuyengine.com/api/v1/custom/id/12345?key=there-will-be-a-unique-API-key-here==

This change will direct the widget to use your specified Data Source for product recommendations. For more detailed information and specific endpoints available for Rebuy, please refer to our developer docs.

Using the Rebuy Integration in Gorgias

With the integration enabled, agents will see the Rebuy widget within the ticket view.
The widget displays product recommendations based on the customer's purchase history.
Agents can copy and paste these recommendations directly into the chat interface.
To customize the product details displayed (e.g., price, vendor), click the Settings icon in the top-right corner of the agent view and adjust the widget settings accordingly.