Summary
Rebuy’s Dedicated Merchant Success Program is designed to provide high-growth brands with personalized strategic guidance and support to maximize their ROI and achieve their unique business goals.
Imagine having an ecommerce expert inside your business, constantly optimizing and tweaking your strategy to maximize revenue. That’s what the Merchant Success Program is about
By partnering with a dedicated Merchant Success Manager (MSM), merchants experience significant business growth.
Here's what merchants have to say:
77% Greater ROI: Based on our internal analytics, partnering with an MSM leads to significantly higher returns compared to those who do not.
Expert Guidance: Benefit from the knowledge and experience of seasoned ecommerce professionals with a combined 130+ years of ecommerce/marketing experience.
Tailored Strategies: Receive personalized recommendations and action plans designed to meet your specific business needs.
Our five-step process ensures a smooth, efficient, and impactful partnership tailored to your business needs.
This program is built for brands that want to scale smarter. If you’re investing at least $999/month in Rebuy on an annual term, this is for you. To inquire about whether or not this program is right for your business, please reach out to the Rebuy team.
Rebuy Dedicated Merchant Success Program: 5 Key Phases
Phase 1: Onboarding and Goal Definition - Setting the Tone for Engagement (Week 1)
What to expect:
Begin your journey in the Merchant Success Program by completing a brief 2-minute survey to help us understand your business and goals.
You'll then meet with your dedicated MSM to discuss your business objectives, define success metrics, and identify key performance indicators (KPIs).
This initial meeting also sets the tone for our ongoing engagement. Most brands begin with a weekly or bi-weekly cadence of meetings, transitioning to monthly or quarterly check-ins as their Rebuy instance and personalization strategy matures.
Key Benefits:
Clear understanding of your business needs and objectives.
Alignment on success metrics and KPIs.
Established communication cadence for optimal collaboration.
Phase 2: Store Audit and Mutual Action Planning (Week 2)
What to expect:
Your MSM will conduct a thorough audit of your site, leveraging the insights from your onboarding session, to identify areas of opportunity and potential improvements.
Together, you will develop a Mutual Action Plan (MAP) outlining specific steps and timelines for implementing Rebuy and achieving your desired outcomes.
Key Benefits:
Comprehensive analysis of your current store customer journey.
Collaborative development of a tailored action plan.
Mutual accountability towards goals
Phase 3: Activation and Strategy Implementation (Weeks 3-6)
What to expect:
Your MSM will work closely with you to implement your vision on your store, creating and executing a personalized merchandising and personalization strategy that drives tangible results.
They will provide expert guidance throughout the entire process, and schedule working sessions to help drive the desired outcomes.
Key Benefits:
Expert guided implementation of your Rebuy strategy.
Tailored merchandising and personalization guidance.
Deep enablement on the Rebuy feature-suite, and how they contribute to your business goals
Phase 4: Results Review and Optimization (Weeks 6-12)
What to Expect:
We believe in data-driven decision-making.
Quarterly, we'll conduct executive business reviews with your MSM.
Together we'll analyze performance data, ensure we're on track to meet your goals, receive strategic recommendations, and gain insights into the Rebuy roadmap.
Key Benefits:
Quantifiable data-driven insights into performance.
Ongoing optimization + new feature recommendations based on performance data.
Roadmap visibility regarding upcoming Rebuy functionality.
Phase 5: Ongoing Testing and Iteration (Weeks 12+)
What to expect:
The ecommerce landscape is constantly evolving, and so should your strategy.
We'll continuously refine and optimize your Rebuy implementation based on performance data. We'll execute new campaigns and action plans, test different approaches, and work together to craft and crush new goals.
Your MSM will be your constant partner in this ongoing process of improvement.
Key Benefits:
Continuous improvement and optimization.
Monthly touch points with your MSM to iterate on what's working, and leverage new functionality.
Proactive adaptation to the changing ecommerce landscape.
Your Strategic Resource
Your dedicated MSM is your strategic resource for achieving your business objectives. They are available to provide guidance, support, and expertise to help you maximize the value of Rebuy.
For any technical challenges, our amazing support team is readily available to assist you via the in-admin chat.