At Rebuy, we're committed to helping your business thrive. Rebuy Premium Support is designed for merchants seeking an enhanced, proactive partnership to maximize their revenue and optimize their Rebuy strategy. It goes beyond standard technical assistance, providing you with dedicated strategic guidance and accelerated support when you need it most.
Key Benefits of Rebuy Premium Support:
Merchant Success Manager (MSM): Your personal Rebuy expert focused on your long-term success.
Priority Sr. Support Engineer Routing: Expedited assistance for your technical inquiries.
Merchant Success Manager (MSM)
With Rebuy Premium Support, you gain a Merchant Success Manager (MSM) who serves as your strategic partner and primary point of contact at Rebuy. Your MSM is committed to understanding your unique business goals and helping you achieve them by leveraging the full power of the Rebuy platform.
Your MSM will:
Provide Strategic Guidance: Work with you to develop and refine your Rebuy strategy, ensuring it aligns with your overarching business objectives (e.g., increasing AOV, LTV, conversion rates).
Conduct Performance Reviews: Be available to review your Rebuy performance, analyze key metrics, and identify areas for optimization and growth.
Offer Proactive Recommendations: Suggest new features, best practices, and innovative ways to utilize Rebuy to unlock additional revenue opportunities.
Facilitate Product Adoption: Guide you through the implementation of new Rebuy features and ensure you're maximizing your platform usage.
Act as Your Internal Advocate: Champion your needs within Rebuy, ensuring your feedback is heard by our product and engineering teams.
For a comprehensive overview of the Merchant Success program and the role of your MSM, please visit: Rebuy Merchant Success Program Overview
Getting Started with Your Dedicated MSM:
Upon subscribing to Premium Support, you will receive an email with a link to a brief onboarding survey. Completing this survey is the first step to connecting with your MSM, as it provides them with essential information about your business and goals. Your MSM will reach out within 24-48 business hours after survey completion to schedule your introductory call.
Priority Support Routing
When you have a technical question or need assistance, Rebuy Premium Support ensures your inquiries receive expedited attention.
Priority Support Routing means you benefit from:
Priority Ticket Routing to Sr. Engineers: During core office hours, your support tickets are prioritized, ensuring they are directed to our Sr. Engineers for a quick, more specialized response, offering you enhanced support when needed. Off hours support will follow the normal routing as outlined in our support policy.
To ensure your tickets are prioritized, they need to be submitted through the chat function in the portal. This allows us to correctly identify and route them to your team. Please follow the instructions here to open a ticket via chat with support. If tickets are submitted via email, they will be handled according to the support policy guidelines. For a comprehensive overview of our Support offering, please visit: Rebuy Support Policy
How to Upgrade to Rebuy Premium Support
Interested in elevating your partnership with Rebuy and unlocking these exclusive benefits? Please contact your Rebuy Sales Representative or our Support Team at to discuss how Premium Support can accelerate your business growth.