When to Contact Support
You can reach out to support anytime you encounter issues or need help. Here’s when it’s best to contact us:
Technical Issues or Bugs: If you're experiencing a bug or technical difficulty, please contact support right away. Bugs can impact your experience, and we’ll prioritize fixing them.
Service Outages: If the service is down or features are not working as expected, let us know immediately. This will help us address critical issues quickly.
Account or Billing Inquiries: Reach out if you have questions regarding your account or billing, and we’ll make sure you get the assistance you need.
General Questions: If you're unsure about a feature or need guidance, don’t hesitate to ask—we’re happy to help with any questions you have!
Information to Provide for Faster Resolution
When contacting us, try to provide the following details to help us resolve your issue faster:
Description of the issue you’re facing
Steps to reproduce the issue (if applicable)
Screenshots, log files, or screen recordings
Error messages you’ve received
The time the incident occurred and its impact on your business
How to Contact Support
If you need assistance from Rebuy, we’re here to help! You can reach us easily through in-app chat or email, depending on your situation.
Contact via In-App Chat
The quickest way to get support is through our in-app chat feature. To access it:
Log into the app.
Click on the chat bubble at the bottom-right corner of your screen.
Start typing your message, and our team will assist you promptly.
Tip: To help us provide the best support, please include details like:
A description of the issue
Any relevant screenshots, data, or screen recordings
The time the issue occurred
Any error messages you’ve seen
Contact via Email
If you're unable to use the in-app chat, you can always email us at [email protected]. Your email will be directed to the appropriate team for a timely response.
Please include the same helpful information (such as screenshots, logs, and a description of the issue) to help us resolve your request faster.
Support Policy
Our Support Policy outlines our guidelines for support hours, necessary information for ticket submissions, and the scope of our services. This policy may be updated from time to time, so feel free to review it as needed.
Frequently Asked Questions (FAQs)
1. How can I reach Rebuy Support?
You can contact us through the in-app chat or by sending an email to [email protected].
2. What should I do if I encounter a bug?
If you experience a bug or any technical issue, please report it to support immediately. Provide as much detail as possible (like error messages or screenshots) to help us investigate and resolve the issue quickly.
3. What kind of information should I provide when contacting support?
To help us assist you more efficiently, include:
A detailed description of the issue
Any relevant logs, data, or screenshots
Steps to reproduce the issue
Any error messages you’ve received
The time the issue occurred
4. Is support available 24/7?
Support availability may vary. Please refer to our Support Policy for specific hours of operation. For urgent issues, don’t hesitate to reach out, and we’ll do our best to help you promptly.
5. Can I contact support if I have general questions about using the app?
Absolutely! If you have any questions about features or need assistance navigating the app, feel free to contact us. We’re happy to help.
6. I want to report a bug. What should I do?
If you’ve found a bug or something not working as expected, please let us know by contacting support through the in-app chat or by emailing [email protected]. Include as much detail as you can—screenshots, error messages, steps to reproduce, and the impact on your experience are especially helpful. If your report involves a security-related issue, no problem—still reach out to support. Our team will route it to the right people internally, and we’ll follow up as needed.
7. How do I report a bug?
To report a bug you need to speak with our support team, follow these steps:
In-app chat: Open the app, click the chat bubble at the bottom-right, and describe the issue.
Email: If you can't use the app, email us at [email protected] with a detailed description of the bug. Include any relevant screenshots, error messages, or steps to reproduce the issue.