This guide focuses on the third and final step to enable your post-purchase offer within Shopify. If you haven't set up the widget and created a flow yet, please refer to those documents to begin the process!
Video tutorial
Enabling Post-purchase in Shopify
After creating the widget and enabling the flow, navigate to Your Shopify Admin > Settings.
Navigate to your Shopify admin settings.
Click on Checkout.
Scroll down to the post-purchase page section, and select Rebuy.
Save your changes.
Once you have enabled this setting and activated your post-purchase flow, your customers will see the offer. If the offer does not appear as expected, please check Shopify's limitations for post-purchase offers, as there are specific rules regarding when these offers will or will not be displayed. For example, certain payment methods such as Apple Pay or Google Pay, multi-currency orders, and orders designated for local delivery might prevent the offer from appearing. Similarly, flash sales involving heavy Shopify server loads can also impact post-purchase offers.
Additional Tips
Always test with orders that closely replicate real customer scenarios.
Keep Rebuy and Shopify settings updated to the latest versions to avoid compatibility issues.
Regularly monitor post-purchase performance and make adjustments to flow rules if needed.