If you're interested in tracking which of your orders have a Post-Purchase offer included, you're able to use the Rebuy Reports. You could also exploring using the Shopify Flows app. This article will outline the steps for doing both. Additionally, this guide will also cover how to tag orders containing items added through Rebuy widgets.
Please use this article as a guide only. Shopify Flows is not a Rebuy product therefore Rebuy has no control over when they make changes. The Flow set up shown here is an example we've seen work in the past.
Any questions or concerns would need to be directed to the Shopify Flows team. Rebuy Support is unable to assist with setting up your flow.
Post-Purchase Orders Example
Orders that have been edited to include a Post-Purchase item will have a unique identifier within the order history indicating that the Post-Purchase offer was accepted during the checkout process.
Using Rebuy Reports to track Post Purchase orders
The Rebuy Reports tab lets you export Post-Purchase order data directly from your Rebuy Admin without needing Shopify Flow.
Navigate to your Rebuy Admin Dashboard.
Select Reports from the left-hand panel.
Select a date range.
Click Download Report.
This downloads a CSV file containing Shopify Order IDs and showing which orders include Rebuy Post-Purchase items.
For more details on Post Purchase reporting, refer to the Post-Purchase Reporting Analytics help article.
Note: Depending on report size, this download may taken a few minutes. A message will appear on your screen to signify that our report engine is fetching your request. You may open a new tab and continue working without fear of interruption. Please ensure that you have pop-ups enabled on your browser for rebuyengine.com, otherwise the report may not land in your Downloads folder.
Setting up Shopify Flows
To detect which orders have accepted a Post-Purchase offer, you'll need to use the Shopify Flows "Order Created" event. Then check if that order has been edited and if so, was it edited by the Rebuy app? If so, tag that order.
Configure your Shopify flow as shown below. This setup should automatically assign tags to orders that have been edited (accepted a post-purchase offer). For a robust setup, you could also include steps like waiting up to 60 minutes post-order creation before checking for order edits to capture delayed Post-Purchase acceptances. By tagging these orders, you can effortlessly monitor and filter them for easy reference.
Step 1: Open the Shopify Flow app
From your Shopify Admin, click Apps in the left sidebar, then select Flow.
(Screenshot above: Shopify Admin left sidebar with "Flow" highlighted under Apps)
Step 2: Create a workflow
Click Create workflow in the top right corner.
(Screenshot above: Shopify Flow Workflows page with "Create workflow" button visible.)
Step 3: Order Created trigger
This workflow starts when a new order is created.
Step 4: Wait Action
Add a Wait action for a set amount of time before continuing. This prevents the Flow from finishing before the customer has had time to interact with the Rebuy Post Purchase widget.
Step 5: Order Edited Condition
Add a
order.editedcondition - Equal to TrueAND at least one order event has
events_item.BasicEvent.appTitleIncludes "Rebuy"
This allows the Shopify Flow to look for any orders that have been edited by Rebuy.
Step 6: Add Order Tags
From the Condition's True Branch add an Order tag: Rebuy Post Purchase or Rebuy Upsell
Step 7: Turn on workflow
Once configured, enable the Shopify Flow by clicking the "Turn on workflow" button.
Please use this article as a guide only. Shopify Flows is not a Rebuy product therefore Rebuy has no control over when they make changes. The Flow set up shown here is an example we've seen work in the past.
Any questions or concerns would need to be directed to the Shopify Flows team. Rebuy Support is unable to assist with setting up your flow.