What does this option do?
When viewing an order where the status is "partially paid," it means that the customer's card either cannot cover the purchase or fraud detection occurs that prevents it from going through. Shopify has a trigger where if the payment doesn’t go through, they send an email to that customer to collect the leftover amount. To avoid partially paid orders, Rebuy has created a system that removes the added product from the post-purchase if the user is unable to pay for it within 60 minutes. An example of a partially paid order on a Shopify Order Status page is shown below.
Enabling or Disabling Partially Paid in your Post-Purchase Offer
The partial paid order setting is enabled by default when you install a post-purchase widget. You do have the option to disable and enable at anytime you wish, however. To do so, you can follow these steps.
Access the Widget’s Editor:
Log in to your Rebuy's administrative portal.
Navigate to the post purchase widget settings select the specific Post-Purchase widget you want to edit.
Open the Advanced Settings Tab:
Within the settings menu, find the "Miscellaneous Settings" section. This is where various additional options for your widget are located.
Enable or Disable Updating Partial Orders:
In the Advanced tab, look for the option labeled "Enable Updating Partial Orders." This setting may be presented as a toggle switch or checkbox.
Toggle the switch to the "On" position or check the box to enable it, toggle it off to disable it.
Ensure the change is saved.
More Information
For further details on Post-Purchase payment capturing and fulfillment holds please refer to this article below:
If you have any other questions, send us those questions through the messenger on this page with your details in hand!