As of September 2023, all new and existing merchants will need to create a new Rebuy User Account in order to access the Rebuy Admin. Both account owners and staff will be prompted to create their own individualized log-ins. In addition Admins will be able to invite additional staff to create Rebuy User Accounts connected to their store. All newly created accounts will be able to add and manage the Shopify stores they have which are also connected to the same email.

Merchants are required to set up a Rebuy Account when first adding Rebuy. From here they can manage multiple stores from a centralized location. Setting up this account is quick and painless. It requires only the use of a work email and password or a Sign in with Google option. After the Rebuy User Account is created, it can be used to associate the user's stores. Should a merchant need to add additional stores to their list, they can do so from the Rebuy User Account.

Merchants also have the ability to invite other people from their team to join their Rebuy Team. However, it is important to note that any invited users who will not have access to the Shopify store will only have Rebuy account access.

If a user forgets their Rebuy User Account password, they are able to use the Reset Password feature in order to reset it.

When creating a new account you will need to enter your first and last name along with your desired email address. Alternatively you can use google authentication. Once you enter this information, an email will be sent to that account with a specific code you will need to complete the setup process. Enter the code when promoted, and create your password.

Once your account has been successfully created you will need to add your store(s) to the account. If your store is not shown automatically, you can add a store by clicking "Add Shopify Store" upon initial login.

This will redirect you to the Shopify App store for Rebuy. If you're not already logged in, you'll be directed to authenticate through Shopify before you can continue.

Once you've authenticated through Shopify you'll see pop up window appear allowing you to select the store you want linked to Rebuy.

Once the installation is complete you will be asked to login to the Rebuy Admin for the store you just installed, using the login credentials you created in the set above.

After logging in, you will be able to select the store that in which you would like to log into. For the first time installs, you will be promoted with a popup that says "Enable Rebuy Connector." Now that you've installed Rebuy, you'll need to enable the Rebuy Connector in your Shopify theme.
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Once you have the shop added, and Rebuy Connector activated, you can now log into the Rebuy admin where you can begin testing Rebuy features.

To add additional stores, you can simply follow the same process as adding your first store. Once you have the additional store(s) associated to your account you will be able to login to them as you wish.

To enhance the ease of switching between two different stores, a new drop-down menu has been added to the top left corner of your Rebuy admin portal. By clicking on the drop-down menu, you can effortlessly select the desired store to log in to.

You can add/edit/revoke team members to your specific stores as you wish. Navigate over to your manage team settings page. You can do this by clicking "Manage Team" on the side navigation bar, or "Settings" > "Manage Team." Either or will get you to where you need to go.

On the "Manage Team" page, you have the option to invite team members via email. Once you send them an invite, an automated email will be sent to them to complete the signup process. Once they are signed up, they will have access to your Rebuy administrative portal.

The user will show as "pending" until they accept the invite. If for whatever reason you need to resend the invite, you can do so by clicking the vertical ellipsis and selecting "resend invite."

If you wish to revoke team member's access, you can also remove the user by clicking the vertical ellipsis and selecting "remove user."

If you have forgotten your password, there will be an option to click "forgot password" in doing so it will prompt you to enter your email. An email will be sent with a specific code you will need to update your forgotten password. Enter the code when prompted and update your password to your desired code.

The password should meet the following criteria: It needs to include at least one number, one uppercase letter, one lowercase letter, and one special character. Additionally, it must be a minimum of 12 characters in length.

An "admin" account is someone who has access to both Rebuy and your Shopify store administrative portal. A "staff" account is someone who only has access to Rebuy for your store.

If you wish to permanently delete your account from Rebuy, send an email to [email protected] and a request to completely remove your account will be processed.

The current login method requires users to log in repeatedly when transitioning from the Shopify admin to the Rebuy portal. This is because, upon reaching the Rebuy page, several essential tasks, such as installation checks and account authentication for accessing the Rebuy page, must be carried out. Presently, there is no automated system in place to detect these conditions have already been met thus needing to re-login, but we are actively working on enhancing this functionality to enhance the user experience.