General Troubleshooting
Why aren’t any products showing in the UI?
If no products appear in the UI, check the data source configuration. Some default endpoints may not yet contain product data. Ensure that the correct data source is selected and is actively syncing product information.
What if my custom data source is set correctly but still no products appear?
The default endpoint being used may not have product data yet. Try resyncing your products.
Data Handling
How does Rebuy’s Bundle Builder retrieve and display product data?
Rebuy’s Bundle Builder pulls product data from your store’s catalog via Rebuy’s API or a configured custom data source. It dynamically displays products based on bundle rules, AI-powered recommendations, or manually configured selections.
How does real-time cart updating work with Bundle Builder?
The system listens for changes to the cart and updates pricing, discounts, and eligibility rules in real time. It integrates with the store’s cart API to ensure modifications are instantly reflected.
Bundle Logic & Customization & Integrations
How does the dynamic discounting feature work?
The discount engine applies percentage-based or fixed discounts when customers meet the bundle criteria. Discounts update dynamically as items are added or removed from the bundle, ensuring accurate pricing.
Can I limit the number of items a customer can add per bundle step?
Yes, merchants can configure min/max quantity rules for each step in the bundle builder settings. These limits help ensure structured bundling and prevent excessive item selections.
How do I enable review integrations within the Bundle Builder?
Review integrations (e.g., Yotpo, Loox, Judge.me) can be enabled by connecting the relevant review platform within the Rebuy admin panel. Once connected, product reviews will be dynamically displayed within the bundle selection UI.
Is it possible to use a custom template for Bundle Builder?
Yes. The Bundle Builder is built on Rebuy's Widget architecture, which fully supports custom templates and front-end customizations.
Data Handling
How does Rebuy’s Bundle Builder retrieve and display product data?
Rebuy’s Bundle Builder pulls product data from your store’s catalog via Rebuy’s API or a configured custom data source. It dynamically displays products based on bundle rules, AI-powered recommendations, or manually configured selections.
Cart Transforms & Reporting
Are cart-transformed items treated as unique entries?
Yes. Each cart-transformed bundle is treated as a unique cart line item. However, once at checkout, the line items in your Order page will show each item added to the bundle as it's own individual line item, versus one unique SKU.
How are discounts reflected in reporting for different bundle types?
Cart Transform API bundles will display only the final bundle price in reporting. Shopify Functions-based discounts will show original price and discounted amount clearly in Shopify’s sales and product reports.
Can sub-items from a cart-transformed bundle be displayed in the cart?
Depends on where they are specifically being displayed. Yes, if shown on the Cart Page using Liquid. No, on Flyout Carts, because Shopify’s AJAX Cart API does not expose item.components — more info here: Shopify Docs – line_item.item_components
Why does Smart Cart show sub-item drop-downs for some bundles on other stores, but not with Rebuy's Bundle Builder?
If a merchant uses the official Shopify Bundles App, Rebuy Smart Cart can detect and render sub-items via title matching. However, with Bundle Builder using Cart Transforms API, Shopify does not expose sub-item data in a way that Rebuy can query and render child products. This is a current Shopify limitation.
Why do some third-party apps show sub-items in Flyout Cart while Rebuy does not?
Other apps may use:
Custom Properties: Adds faux metadata, but presents all bundled products as standalone item in 3PL or reporting.
Cart Transforms (expand - method): Relies on external apps to compute and apply prices, which introduces the risk of pricing errors and potential revenue loss. Rebuy avoids this to ensure price accuracy using Shopify's native engine.
Inventory & Availability
What happens if a product in the bundle is out of stock?
If any product in a bundle is out of stock, the entire bundle will not be added to the cart. Shopify will display a standard error message to the shopper.
Advanced Use Cases
Can I offer a Gift With Purchase (GWP) in a bundle?
Yes. You can configure a GWP using a Data Source that targets specific bundle product IDs or pricing logic. You can then dynamically surface qualifying free gifts in the widget once the shopper meets the eligibility criteria.
Ready to get started?
Check out our how-to guide to install and configure your bundle builder.
Want to learn more about features?
Check out our FAQs for more clarity on features and functionality.