To ensure your Rebuy account is always in sync with Shopify, it's important to occasionally trigger manual resyncs for certain data types. While Shopify sends updates to Rebuy via webhooks when changes are made (such as updates to products, collections, or orders), occasional delays can occur due to factors like network disruptions, server traffic, or API rate limits.

Additionally, delays might also result from browser caching, which stores data locally in your browser to optimize loading speeds. Cached data can sometimes prevent the immediate reflection of updates in Rebuy. If you encounter such display issues, consider clearing your browser cache or using an incognito window to bypass cached data.

By manually resyncing, you can avoid these delays and ensure that any recent changes are reflected immediately in Rebuy. The resync process is quick and simple, and it helps ensure that all your data—whether it's products, orders, collections, or webhooks—stays current and accurate.

When you install Rebuy or create new products in Shopify, the app attempts to sync your data automatically. However, delays can occur due to factors such as API rate limits, the size of the inventory, or high-traffic times. If delays persist beyond a few hours, consider initiating a manual resync.

Resync individual data types from the Data Sync Status section of the Status page. Each data type has its own card showing the Shopify count, the Rebuy count, and a synced or mismatch badge.

(Image above: Rebuy Admin Settings page (Settings > Account) with a red arrow pointing to the "Status" card)

Resync your Subscription Selling Plans when Rebuy is not detecting subscription product data correctly, for example when the "Upgrade to Subscription" option is missing from the Smart Cart or Widgets for subscription-eligible products. Selling Plans resync lives in the Integrations section of the Status page.

This resyncs your subscription selling plan data so subscription options appear correctly in Rebuy's Smart Cart and Widgets.

(Image above: Rebuy Admin Settings page (Settings > Account) with a red arrow pointing to the "Status" card)

(Image above: Integrations Status section showing the Selling Plans resync row highlighted.)

If your subscriptions run through Recharge, also resync the Recharge integration so its webhooks refresh. In the Integrations section, find the Recharge row and click Resync. This keeps Rebuy aligned with your subscription app and prevents subscription data issues.

(Image above: Integrations Status section showing the Recharge resync and Selling Plans resync row highlighted.)

To ensure your Rebuy data is up-to-date, you may need to clear the cache for specific records. This process helps resolve issues tied to outdated or incorrect data, such as products, metafields, collections, or other data sources.

There are two options for clearing the cache:

If the issue is isolated to a particular area of the data source (e.g., products, collections, metafields), use the Cache Manager in the Data Sources tab. This allows you to clear the cache for the relevant records without affecting other data.

To clear specific caches in Rebuy:

Important Note: Avoid clearing the Recommended Products Cache unless absolutely necessary. Doing so may impact the performance of any rules relying on Recommendation (AI) features. It’s best to proceed with caution when clearing this cache.

Clear all data source cache from the Cache Management section of the Status page when outdated data affects multiple data sources at once. This is the fastest way to resolve widespread cache issues.

The Cache Management section also has a Recommendation Cache with its own Clear Cache button. Recommendation Cache clears the cached AI and recommended product results. Clear it only when recommendations are stale, since clearing it can briefly affect the performance of Recommendation (AI) features.

(Image above: Rebuy Admin Settings page (Settings > Account) with a red arrow pointing to the "Status" card)

(Image above: Cache Management section showing the Recommendation Cache and Data Source Cache cards, each with a Clear Cache button.)

Resyncing ensures that all your data in Rebuy (such as products, collections, orders, and webhooks) is up-to-date with the most recent changes made in Shopify. It triggers an immediate update, bypassing any delays caused by factors like network issues or API rate limits.

You should consider resyncing if:

To resync products and collections, log into Rebuy and go to your Settings page, then select Status. In the Data Sync Status section, click the Resync button on the Products card and the Collections card. This triggers an immediate update for that data.

If you use a subscription selling plan provider such as Recharge, open Settings > Status and go to the Integrations section. Click Resync on the Selling Plans row, and also click Resync on the Recharge row so its webhooks refresh. This keeps your subscription integration up to date.

You can clear the cache for specific records such as products, collections, or metafields using the Cache Manager in the Data Sources tab. Log into Rebuy, go to Data Sources, open the Cache Manager, and choose the specific caches to clear, such as Product Cache or Collections Cache. Be cautious when clearing the Recommended Products Cache, as it can affect AI-based recommendations.
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Clearing the cache will refresh your data in Rebuy and ensure that your most recent changes in Shopify are reflected. It will not affect your settings or configurations but may temporarily impact the performance of recommendation-based features if the Recommended Products Cache is cleared.

You should resync or clear the cache whenever you encounter issues with syncing data between Shopify and Rebuy, or after making significant changes to products, collections, or selling plans. There’s no need to resync on a regular basis unless you're troubleshooting specific issues.

The resync process typically completes within a few minutes, depending on the amount of data being updated. If the resync takes longer than expected, it may be due to high server traffic or a larger volume of data.

No, resyncing does not impact your live site or customer-facing pages. It only ensures that the internal data between Shopify and Rebuy is properly aligned. Customers won’t experience any downtime or disruption while the resync is processing.

If resyncing doesn't fix the issue, try clearing the data source cache or contact Rebuy support for assistance. They can help you troubleshoot further or identify potential problems with your Shopify integration.

Perform a Product data resync by following the steps above to refresh the images syncing from Shopify to the Rebuy app. Once the Product data has resynced and the latest product data from Shopify has been detected by the Rebuy application, the Product images should appear.

Perform a Selling Plans data resync by following the steps above. Also be sure to follow the Subscription Selling Plan integration enablement steps by following the Enabling Subscriptions Integrations guide here. Ensure that a cache clear is performed and sufficient time is allowed for the sync to complete before verifying the results.