Troubleshooting
Check out frequently asked questions and solutions.
Sync Product Data, Store Data, and Clear CacheThis document will explain how to resync your products and collections if you are seeing any odd behavior with their view in Rebuy
Pop-Up Error Modals ExplainedA brief summary of Rebuy's role in your storefront error reporting, where those errors may be coming from, and what to do if you're encountering issues.
Hide Products From Being RecommendedLearn to exclude certain products from being shown on a Rebuy widget using the Recommended(AI), and Top Sellers Endpoints.
Hiding "Powered By Rebuy" AttributionLearn how to hide the Powered by Rebuy attribution found on widgets!
Hide Rebuy Attribution Tracking PropertiesLearn how to not show Rebuy related product properties
Hide Product Properties / Attributes In CartThis article will show you how to hide custom product properties / attributes in the cart.
Hiding The “Intelligent Cross-Selling Powered by Rebuy” Banner In The ConsoleLearn How to Hide the Rebuy Console Banner on Page Load
Why Isn’t My Widget Showing?This guide will walk you through some of the most common troubleshooting steps for getting a Rebuy widget to show.
How to Hide a Widget on Specific Product and Collection pagesThis guide will walk you through how to hide a Rebuy Widget on specific Product and Collection pages.
How to identify which Rebuy widget you're looking atA guide for answering the question "which widget is this?"