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Troubleshooting

Troubleshooting

Check out frequently asked questions and solutions.

Strauss Van Wagenen avatar Christian Sokolowski avatar
11 articles in this collection
Written by Strauss Van Wagenen and Christian Sokolowski
General

Emergency Trouble Shooting (Disable Rebuy)

If you believe Rebuy is causing issues on your store, you can disable it by following these steps.
Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago

Manually Sync Products and Collections

This document will explain how to resync your products and collections if you are seeing any odd behavior with their view in Rebuy
Christian Sokolowski avatar
Written by Christian Sokolowski
Updated over a week ago
Campaigns

Troubleshooting: Recharge Reactivate Campaigns

Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago
Data Sources

Troubleshooting: Data Sources

Learn how to troubleshoot and test Data Sources.
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Written by Strauss Van Wagenen
Updated over a week ago
Gift with Purchase

Troubleshooting: Shopify Plus Gift With Purchase

Some quick tips to see why your gift with purchase may not be working!
Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago
Hiding Properties or Products

How To Hide Products From Being Recommended

Learn to exclude certain products from being shown on a Rebuy widget using the Recommended(AI), and Top Sellers Endpoints.
Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago

How To Hide The Powered By Rebuy Attribution

In this article we show you how to hide the Powered by Rebuy attribution found on widgets.
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Written by Strauss Van Wagenen
Updated over a week ago

How to hide Rebuy properties on my packing slip.

In this document we show you how to not show Rebuy related product properties.
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Written by Strauss Van Wagenen
Updated over a week ago

How To Hide Custom Product Properties In Cart

This article will show you how to hide custom product properties in the cart.
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Written by Strauss Van Wagenen
Updated over a week ago
Widgets

How To Trouble Shoot Unexpected Widget Layout Issues

In this document we share helpful code and troubleshooting techniques for fixing unexpected widget layout issues.
Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago

Why Isn’t My Widget Showing?

This guide will walk you through some of the most common troubleshooting steps for getting a Rebuy widget to show.
Strauss Van Wagenen avatar
Written by Strauss Van Wagenen
Updated over a week ago