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Troubleshooting
Troubleshooting
Check out frequently asked questions and solutions.
11 articles in this collection
Written by
Strauss Van Wagenen
and
Christian Sokolowski
General
Emergency Trouble Shooting (Disable Rebuy)
If you believe Rebuy is causing issues on your store, you can disable it by following these steps.
Written by
Strauss Van Wagenen
Updated over a week ago
Manually Sync Products and Collections
This document will explain how to resync your products and collections if you are seeing any odd behavior with their view in Rebuy
Written by
Christian Sokolowski
Updated over a week ago
Campaigns
Troubleshooting: Recharge Reactivate Campaigns
Written by
Strauss Van Wagenen
Updated over a week ago
Data Sources
Troubleshooting: Data Sources
Learn how to troubleshoot and test Data Sources.
Written by
Strauss Van Wagenen
Updated over a week ago
Gift with Purchase
Troubleshooting: Shopify Plus Gift With Purchase
Some quick tips to see why your gift with purchase may not be working!
Written by
Strauss Van Wagenen
Updated over a week ago
Hiding Properties or Products
How To Hide Products From Being Recommended
Learn to exclude certain products from being shown on a Rebuy widget using the Recommended(AI), and Top Sellers Endpoints.
Written by
Strauss Van Wagenen
Updated over a week ago
How To Hide The Powered By Rebuy Attribution
In this article we show you how to hide the Powered by Rebuy attribution found on widgets.
Written by
Strauss Van Wagenen
Updated over a week ago
How to hide Rebuy properties on my packing slip.
In this document we show you how to not show Rebuy related product properties.
Written by
Strauss Van Wagenen
Updated over a week ago
How To Hide Custom Product Properties In Cart
This article will show you how to hide custom product properties in the cart.
Written by
Strauss Van Wagenen
Updated over a week ago
Widgets
How To Trouble Shoot Unexpected Widget Layout Issues
In this document we share helpful code and troubleshooting techniques for fixing unexpected widget layout issues.
Written by
Strauss Van Wagenen
Updated over a week ago
Why Isn’t My Widget Showing?
This guide will walk you through some of the most common troubleshooting steps for getting a Rebuy widget to show.
Written by
Strauss Van Wagenen
Updated over a week ago