Troubleshooting

Check out frequently asked questions and solutions.

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12 articles in this collection
Written by John Erck and Strauss Van Wagenen

How To Hide Products From Being Recommended

Learn to exclude certain products from being shown on a Rebuy widget using the Recommended(AI), and Top Sellers Endpoints.
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Written by Strauss Van Wagenen
Updated over a week ago

Troubleshooting: Recharge Reactivate Campaigns

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Written by Strauss Van Wagenen
Updated over a week ago

Troubleshooting: Shopify Plus Gift With Purchase

Some quick tips to see why your gift with purchase may not be working!
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Written by Strauss Van Wagenen
Updated over a week ago

Troubleshooting: Data Sources

Learn how to troubleshoot and test Data Sources.
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Written by Strauss Van Wagenen
Updated over a week ago

Troubleshooting: Rebuy Report

Having issues with your reports? Check here!
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Written by Strauss Van Wagenen
Updated over a week ago

Emergency Trouble Shooting (Disable Rebuy)

If you believe Rebuy is causing issues on your store, you can disable it by following these steps.
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Written by Strauss Van Wagenen
Updated over a week ago

Why Isn’t My Widget Showing?

This guide will walk you through some of the most common troubleshooting steps for getting a Rebuy widget to show.
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Written by Strauss Van Wagenen
Updated over a week ago

Clear your Cache and Hard Reload your Chrome Browser for testing

Learn how to clear your browser cache and hard reload the page for debugging/ testing.
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Written by John Erck
Updated over a week ago

How To Hide Custom Product Properties In Cart

This article will show you how to hide custom product properties in the cart.
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Written by Strauss Van Wagenen
Updated over a week ago

How to hide Rebuy properties on my packing slip.

In this document we show you how to not show Rebuy related product properties.
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Written by Strauss Van Wagenen
Updated over a week ago

How To Trouble Shoot Unexpected Widget Layout Issues

In this document we share helpful code and troubleshooting techniques for fixing unexpected widget layout issues.
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Written by Strauss Van Wagenen
Updated over a week ago

How To Hide The Powered By Rebuy Attribution

In this article we show you how to hide the Powered by Rebuy attribution found on widgets.
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Written by Strauss Van Wagenen
Updated over a week ago