To prevent certain products from being suggested in our recommended AI endpoints, you have the option to assign a specific product tag to the product(s) in Shopify. This will enable the exclusion of those products from the recommendations. The 'exclude_rebuy' tag not only removes products from the recommended AI endpoints but also affects other Rebuy widgets, ensuring broader control of product visibility in your store.
NOTE: Adding this tag will only stop the item from being shown when using the AI/ Top Sellers Endpoint(s). If you hand pick the product or it's in a collection you choose to return, it will still show.
Hide Products From Being Recommended
Step 1
To hide products from appearing in the recommendations for the AI endpoint, simply assign the product tag exclude_rebuy to those specific products.
Step 2
Clear your recommendation cache (so that new results are created).
Before proceeding with clearing the recommendation cache, please make sure you understand the implications. Clearing the recommended cache will delete all the orders used for running the 'Recommended (AI)' algorithm. Consequently, this will temporarily reduce the effectiveness of the site's recommendations until new orders are received and utilized for running the algorithm. However, the synchronization process is fast.
Important Notes
Syncing Product & Collections Data:
Any time you make product or collection changes in Shopify, it may take a short while to sync over with Rebuy. thus causing some delay when trying to view your updated products or collections in Rebuy. But don't worry, we have a way for you to start a manual resync to get things up to date faster!
Smart Search:
If you are using Rebuy's Smart Search feature, the 'exclude_rebuy' tag will also exclude the product from being shown in Rebuy's Smart Search quick view and results page.
If you're still seeing the product, ensure the exclude_rebuy tag is applied correctly and synced properly. For troubleshooting, you can manually sync product data or review your Shopify theme for custom code affecting product visibility. Detailed solutions are available within this guide, under common issues experienced with the exclude_rebuy tag.
Troubleshooting
Products with the 'exclude_rebuy' Tag Still Appear in Recommendations
This usually occurs due to syncing delays between Shopify and Rebuy. Changes to product settings, such as tagging or availability, must be synced to Rebuy to take effect. Solution:
Trigger a manual product sync to update product data in Rebuy. Use the Sync Product Data, Store Data, and Clear Cache guide for step-by-step instructions.
After syncing, allow up to 1 hour for the changes to apply.
Test the widget using an incognito browser to ensure the product is no longer appearing.