To prevent certain products from being suggested in our recommended AI endpoints, you have the option to assign a specific product tag to the product(s) in Shopify. This will enable the exclusion of those products from the recommendations.
Hide Products From Being Recommended
To hide products from appearing in the recommendations for the AI endpoint, simply assign the product tag
exclude_rebuy to those specific products.
Clear your recommendation cache (so that new results are created).
Any time you make product or collection changes in Shopify, it may take a short while to sync over with Rebuy. thus causing some delay when trying to view your updated products or collections in Rebuy. But don't worry, we have a way for you to start a manual resync to get things up to date faster!
If you're still seeing the product, make sure the tag is correct, and reach out to support.