By incorporating a Rebuy widget and adding products through it, we automatically attach properties that enable comprehensive tracking and provide valuable insights regarding the performance of different widgets and the success of individual items. However, if you prefer not to display these properties on the order form, you have the option to deactivate them through the advanced settings of the widget. This guide will show you how to remove Rebuy properties from your packing slips.
Warnings
REPORTS WARNING!
Disabling the attributions will provide less data in the reporting! You will still be able to see the AOV boost, Percentage of sales from Rebuy, etc. Just not details down to the widgets and products being added!
SHOPIFY FUNCTIONS DISCOUNTING WARNING!
If you utilize Shopify Functions in the Rebuy Widget settings page to apply discounts to widget items, it relies on the tracking functionality of the widget to discount those items. If you decide to toggle off the tracking feature for that specific widget, Rebuy can no longer discount the widget items using Shopify Functions.
For more information on Rebuy discounting using Shopify Functions, refer to our discounting overview.
How to Deactivate the Tracking Feature in Rebuy
Navigate to the Rebuy admin section of your Online Store.
Go to Widget Settings and select the Advanced option.
Locate the toggles for "Widget Tracking" and "Attribution Tracking."
Turn off both toggles to disable the tracking functionality.
Remember, you can enable these features again at any time if needed.
In an ideal scenario, there should be no need for you to take this step. Instead, it is recommended to configure the fulfillment process to automatically conceal any entries beginning with "_" from being displayed on the slip. This approach is generally considered standard practice and should effectively resolve the issue at hand.
FAQs
Why are my line items with Rebuy attribution showing up as separate line items in my Shopify order? Can I disable this?
This is expected behavior. When a product is added to the cart from different Rebuy widgets (or directly from the product page), it is treated as a separate line item in the Shopify cart. As a result, these products appear as separate line items on the Shopify Cart page, within the Smart Cart, and at Checkout.
The reason this happens is because each widget or feature adds specific attribution data (as line item properties) to the product. This data helps track the effectiveness of the widget or feature in Rebuy’s performance reports. Since Shopify views products with different line item properties as distinct, they are displayed as separate line items.
While you can disable Rebuy attribution tracking (as explained in the guide above), it is generally not recommended. Disabling attribution will prevent you from tracking the performance of your Rebuy widgets and may interfere with your current Rebuy billing model.
If you have more questions, please reach out to Support!