There are several reasons why a widget might not be appearing on your store. We'll cover the common reasons and how to solve them here.
How to Enable the Rebuy Connector in Shopify
The Rebuy Connector must be enabled to use Rebuy’s features. If features aren’t loading, follow these steps to verify and enable the connector:
Go to Shopify Settings
Log in to your Shopify admin panel.
Navigate to Sales Channels > Online Store
Click on Sales Channels in the left sidebar.
Select Online Store from the dropdown menu.
Customize Your Live Theme
Click on Themes under the Online Store section.
Locate your active theme and click Customize.
Find App Embeds
In the left-hand navigation menu, scroll down to App Embeds.
Enable the Rebuy Connector
Look for the Rebuy Connector in the list.
Ensure that the toggle switch is turned on.
Click Save to confirm the changes.
How to Check and Confirm Rebuy Widget Installation
If the Rebuy widget is not installed, it will not render on your page. Follow these steps to confirm whether the widget is installed.
Steps to Verify Widget Installation
If the Rebuy widget is not installed, it will not render. Follow these steps to confirm whether the widget is installed and ready on a specific page.
Open Your Store in Preview Mode
Go to the Rebuy Admin Dashboard.
Click on ONLINE STORE to open your store in preview mode.
Check for the Widget on the Page
Once in preview mode, look for the Rebuy preview bar at the bottom of the page.
Click on the Rebuy Data button.
Verify Widget Installation and Status
A window will open, displaying:
The ID of each widget installed on that page.
The data source ID of the widget.
The widget status, which should be in ready status for proper functionality.
Install the Widget if Needed
If the widget is not installed or not in ready status, install it first.
After installation, repeat the steps above to confirm the installation.
How to Check if the Rebuy Widget is in Live Mode
Determine Widget Visibility
If a widget is installed and in live mode, it is viewable to customers.
If a widget is in preview mode, it will only be visible when viewing your store in preview mode.
Open Widget Settings
Go to the Rebuy Admin Dashboard.
Click on the widget you want to check.
Check and Toggle Live Mode
In the widget settings, locate the Live Mode toggle.
If the widget is not live, toggle it on to make it visible to customers.
Widgets are in live mode by default when created.
How to Check If the Widget’s Data Source Is Affecting Its Display
Understand the Role of the Data Source
The Data Source powers your widget’s recommendations.
Default Data Sources include "Top Sellers" and "Recommended (AI)".
Custom Data Sources allow for personalized recommendations, but they can affect widget visibility.
Check If the Widget’s Rule Matches the Page
Example: If the rule is set to show "Product A" on "Product Page B", the widget will not appear on "Product Page C".
Ensure you are on the correct product page based on your Data Source rules.
Check for Out-of-Stock (OOS) Items
If the widget should display "Product A", but "Product A" is out of stock, the widget may not appear.
Some Data Sources are set to exclude OOS products, preventing recommendations.
Adjust Data Source Settings if Needed
Go to the Rebuy Admin Dashboard.
Open the widget settings and review the Data Source rules.
Ensure the settings align with your intended recommendations.
Escalations
If you've confirmed your widget is installed on the page you're on and confirmed the data source rules should be matching on that page but the widget still is not appearing, please contact Rebuy Support so we can assist you.