Having trouble seeing products or collections in Rebuy?
Any time you make product or collection changes in Shopify, it may take a short while to sync over with Rebuy. thus causing some delay when trying to view your updated products or collections in Rebuy. But don't worry, we have a way for you to start a manual resync to get things up to date faster!
When you are done making edits in Shopify or get unexpected behaviors with products, collections, customers, selling plans, or recharge webhooks, please be sure to resync the associated cache in Rebuy. Doing so will trigger our low-latency cache to resync with the database and rebuild said cache. This process shouldn't take long at all, and you can refresh the page to see how much progress has been made.
Follow the instructions below to understand where to go, and what to click to get everything back in sync!
Product and Collection resync:
First, you are going to want to login to Rebuy and head over to your account page. Once you are there, you will want to click on "status."
On the status page, you will see a host of comparisons between Rebuy and Shopify. Even if they are the same number, you will still want to kick off the resync to make sure everything is fresh and up-to-date.
You can do so by clicking the "resync" buttons.
After you click these resyncs, you will want to give it a bit of time to work through the resyncing process. While you wait, you can move onto the next step, which is clearing the data-source cache.
Data-source Cache Clearing:
First, you are going to want to login to Rebuy and head over to your data-source page. Once there, you can click on the "cache manager" button.
The next page is called the "Rebuy Cache Manager Page." From here, you click on the "clear cache" button.
Once you make it to the next page, you can clear the following:
Product Engine Cache
Collections, Metafields, Presentment Prices Cache
It's recommended that you don't clear the recommendations cache, unless absolutely necessary, as that will reduce the effectiveness of any rules using Recommendation (AI).
If you have any questions, feel free to contact our Support team.