Any time you make product or collection changes in Shopify, it may take a short while to sync over with Rebuy, thus causing some delay when trying to view your updated products or collections in Rebuy. But don't worry, we have a way for you to start a manual resync to get things up to date faster!

When you are done making edits in Shopify or get unexpected behaviors with products, collections, customers, selling plans, or Recharge webhooks, please be sure to resync the associated cache in Rebuy. Doing so will trigger our low-latency cache to resync with the database and rebuild said cache. This process shouldn't take long at all, and you can refresh the page to see how much progress has been made.

Follow the instructions below to understand where to go, and what to click to get everything back in sync!

First, you are going to want to login to Rebuy and head over to your Settings page. Once you are there, you will want to click on "Status."

On the Status page, you will see a host of comparisons between Rebuy and Shopify. Even if they are the same number, you will still want to kick off the resync to make sure everything is fresh and up-to-date.

You can do so by clicking the "Resync" buttons.

After you click these resyncs, you will want to give it a bit of time to work through the resyncing process. While you wait, you can move onto the next step, which is clearing the data-source cache.

First, you are going to want to login to Rebuy and head over to your Data Sources page. Once there, you can click on the "Cache Manager" button.

The next page is called the "Rebuy Cache Manager Page." From here, you click on the "Clear Cache" button.

Once you make it to the next page, you can clear the following:

This option is recommended when you are seeing issues with Rebuy not properly detecting Subscription product data, such as a missing "Upgrade to Subscription" option in the Smart Cart or Widgets for one-time, subscription-eligible products.

While on the "Status" page within your Rebuy Admin "Settings", scroll down to the "Shopify Selling Plans" section, the click "Resync":

NOTE: If you have a specific selling plan app integration enabled (such as Recharge), also be sure to resync the "Webhooks" listed for that specific selling plan provider if there is an option present on the "Status" page, like so:

This option is recommended when you are seeing issues with Rebuy features not properly detecting customer order data, such as Order Count.

While on the "Status" page within your Rebuy Admin "Settings", scroll down to the "Orders (Last 90 Days)" section and then click "Resync":

This option is recommended when you are seeing issues with Rebuy features not properly detecting customer data such as Customer Tags.

While on the "Status" page within your Rebuy Admin "Settings", scroll down to the "Customers" section and then click "Resync":

Q: Why can't I find a specific Product in Rebuy when I search for it by Product Title?

A: Perform a Product data resync by following the steps above. We also recommend searching by Shopify Product ID instead of Product Title if you are still unable to locate the product.

Q: Why are my Product images missing?

A: Perform a Product data resync by following the steps above to refresh the images syncing from Shopify to the Rebuy app. Once the Product data has resynced and the latest product data from Shopify has been detected by the Rebuy application, the Product images should appear.

Q: Why don't I see an option to upgrade my subscription eligible items from one-time to subscription in the Smart Cart?

A: Perform a Selling Plans data resync by following the steps above. Also be sure to follow the Subscription Selling Plan integration enablement steps by following the Enabling Subscriptions Integrations guide here.

Also check that you've enabled the option in the Smart Cart settings.

Enabling Switch to Subscription

If you have more questions, please reach out to support!