Rebuy offers Post-Purchase solutions that differ greatly from Shopify and Recharge's Thank You pages. These offers are presented right before the customer checks out, after they have already bought a product.
Setting up is simpler than Thank You Pages.
Data source functionality is comprehensive.
The option for free shipping is available.
Styles cannot be altered as with Thank You Pages.
This new Post-Purchase offer has certain limitations, which are in part due to it being new and will become more extensive in the future. Additionally, Shopify has imposed intentional limitations on checkout and Post-purchase pages. If you desire any of the above features on your post purchase page, please consider using our Thank You Page widgets.
In this article you will learn how to build a post purchase widget which is the first step in getting it live. You will also need to build a flow and enable Rebuy as your post purchase provider in Shopify.
First things first! Please read over the following documents to ensure you know all there is about port purchase and it's capabilities, definitions, best practices, and limitations.
STEP BY STEP WALKTHROUGH
This step by step video will walk you through how to set up a post purchase widget, post purchase flow, and how to enable Rebuy as your post purchase provider in Shopify.
BUILD A POST PURCHASE WIDGET (STEP 1)
Navigate to Rebuy admin, select post purchase on the side navigation bar and click the post purchase widgets tab.
Once you are in the post purchase widgets tab, click "New Widget" to create a new Post Purchase Offer.
CUSTOMIZING THE OFFER
Once the widget is created, you have the authority to customize the recommendation displayed in the Data Source, how long the customer has to accept the offer, the language of the widget discounts, and much more!
In order to change what Products are recommended, click the "Data Source" text above the widget preview:
You can use the dropdown to select a different data source if you wish to modify the recommendation rules and decide which items should be recommended. If you need more insight to data sources checkout more articles here.
STEP 2 | BUILDING A POST PURCHASE FLOW
Head over to the "Building a Post Purchase Flow" article.
STEP 3 | ENABLE POST PURCHASE IN SHOPIFY ADMIN
Head over to the "Enabling Rebuy Post Purchase Offers In Your Shopify Admin" article.
Once you have your widget built, the flow enabled, and Rebuy configured as your post purchase provider in Shopify, you are LIVE!!
If you would like, you can display up to two products for each offer. The widget is set to show a single product by default, however you can change this in the general settings within the widget under the "product limit" area.
One option is to set your recommendation to only permit a single quantity by default. However, if you wish to grant customers the ability to increase their quantity, you may activate the quantity feature after purchase. Enabling this feature will automatically set the starting quantity to 2, but you have the flexibility to adjust both the starting quantity and the maximum quantity to your desired settings.
Rebuy's default setting is to show variant selectors for your recommended product(s). However, if you prefer to restrict customers to purchasing only one variant, you can deactivate the variant selector. This will prevent the customer from modifying the variant.
You can customize the existing elements of the widget, like the Callout Banner, in the Blocks tab of the widget settings. Additionally, you can add more elements like images, timers, and extra text blocks.
Using the Discount tab, you have the ability to offer a discount on your item by either selecting a percentage discount or a fixed amount discount. Additionally, the "Discounted from" dropdown enables you to choose whether the discount should apply to the original price of the item or the Compare at price that you have set up for the product in Shopify.
You can customize a shipping rate specifically for the item featured in the widget by using the "Shipping Fee for Onetime" section of the Discount tab. Remember, these settings will only affect the item in the widget, so choosing "Free" shipping here will not make the whole order free of shipping charges.
UPDATING PARTIAL ORDERS
There have been times where Shopify will release post purchase orders when the customer's payment information is not valid or updated thus leaving you with a partially paid order. This system we built will remove line item from partial order if the customer did not update to a new payment method after 30 minutes. You can enable it by navigating to widgets > post purchase widget > advanced.
POST PURCHASE ANALYTICS
To view your post purchase analytics, click the view analytics button within the widget or go to the reports section to customize your timeframe. The button defaults to a 30 day report.
POST PURCHASE LIMITATIONS
Checkout our article that outlines the post purchase limitations
Post Purchase does NOT support the following data source rules:
Cart Based Rules
Exceptions: Cart Subtotal, Cart Line Count and Cart Item count will work
Recently Viewed Endpoint
Buy it Again Endpoint
Products Search Endpoint
URL Based Rules