Billing Overview and Descriptions
This guide provides detailed information about Rebuy's billing process, pricing plans, and how charges are calculated. It will also answer some of the most common questions users have about their subscription, invoicing, and account management. For current pricing details, please visit our pricing page.
Locating Billing Details
To access and manage your billing information:
Go to the Rebuy Admin Portal: Log in to your Rebuy account.
Navigate to Billing Settings:
Click on Settings in the left sidebar.
Under the Billing section, you will see detailed information about your subscription, past invoices, and upcoming charges.
Key Account Terms
Understanding the key terms related to your account will help you stay on top of your billing cycle and charges:
Account Created: This is the date when you first installed Rebuy and began using the platform.
Free Trial Ended: This field indicates if your free trial is still active. Once the trial ends, you’ll be transitioned to a paid plan based on your usage.
Free Trial End Date: The exact date your free trial period ends, after which you will start being charged according to your chosen pricing plan.
Next Billing Date: This is the date your next invoice will be generated. It is important to know so you can plan ahead and ensure timely payments.
Understanding Your Current Plan
Your current subscription plan determines how much you'll be charged. For a full list of all Rebuy’s pricing tiers and their features, visit our pricing page.
To review your current plan details:
Navigate to the Billing section in the admin portal to see your active plan, its features, and associated pricing.
If you are unsure which plan is the best fit for your store’s needs, Rebuy's support team can help you determine the best tier based on your business’s performance metrics.
Rebuy Usage Dashboard
The Rebuy Usage Dashboard gives you insights into your account’s performance, including the number of orders placed and the revenue generated by Rebuy-driven widgets and workflows. Here’s what you’ll find:
Start Date: The date your billing cycle begins, typically 30 days before your current cycle ends.
Days Remaining: This shows how many days are left in your current billing cycle.
Orders for Period: The total number of orders placed during the billing cycle. This number helps determine whether you remain within your current plan tier or are eligible for a promotion.
Rebuy Generated Revenue (RGR): This is the total revenue driven through Rebuy-powered widgets, such as product recommendations or upsell campaigns. It is another key factor in determining your subscription tier.
If you have questions about attributions, check out our FAQs below and our widget analytics documentation. If you still need answers, start a chat with our team, and we'll be happy to help!
At Rebuy, our plan tiers are based on the accumulated usage that occurs 30 days prior to the start date of the current billing period. The current accumulated usage for this period is determined as of the end of the prior day in UTC.
Understanding Your Invoice
Invoices provide a detailed breakdown of your charges for each billing cycle. Here’s how to read your Rebuy invoice:
Invoice Number: A unique reference number for each invoice to help track payments.
Service Period: The start and end dates of the billing period for which you are being charged (typically 30 days).
Charges: The total cost for the period, including any applicable taxes or additional fees. This can also include charges for extra services or features beyond your standard plan.
Credits Applied/Remaining: If you have any account credits (e.g., from promotions or refunds), these will be applied toward your invoice. Any unused credits will roll over to the next billing cycle.
Amount Owed: The total amount due for the current cycle after all credits and adjustments have been applied.
Balance: This shows your outstanding balance, which will carry over to the next billing cycle if unpaid.
Estimating Your Upcoming Invoice
If you want to estimate your upcoming invoice before the cycle ends, follow these steps:
Go to the Reports Section: In the admin portal, navigate to Reports.
Select the Date Range: Choose a 30-day period to match your billing cycle.
Review Usage Metrics: Look at the Widget Analytics and Post-Purchase Analytics for a breakdown of order and revenue data.
This will give you a good estimate of the charges you can expect on your next invoice based on your current usage.
RGR (Rebuy Generated Revenue) is the total revenue accumulated from all attributable sources, including but not limited to Widgets, Post-Purchase, Search, and other Rebuy-related workflows.
Total OPM (Orders Per Month) is the total orders shown on the widgets reporting analytics tab.
See the articles below for more info on the analytics.
FAQs
How Does Billing Work?
We prorate our invoices for the upcoming 30 days. For example, your invoice is on 09/01/2022. That invoice will be good for the billing period of 09/01/2022 - 10/01/2022. This helps ensure you are only billed for the days you used the service.
Prorated billing helps provide a more accurate and cost-effective billing system that reduces complexity and over-charging. Since we prorate, our bills are calculated based on the previous 30 days of usage in a rolling 30 day cycle.
What is a Rolling 30 Day Cycle?
Rebuy calculates your billing based on a rolling 30-day period, meaning each invoice covers the previous 30 days of activity, rather than a calendar month. This allows for more flexibility as it adjusts to your store’s usage patterns.
Can my plan tier change?
Yes, Rebuy automatically adjusts your subscription plan based on your Orders Per Month (OPM) and Rebuy Generated Revenue (RGR). If your usage exceeds the limits of your current plan, you will be upgraded to the next tier. Conversely, if your usage decreases, the system will automatically downgrade you back to your original plan tier.
How do I downgrade my Rebuy subscription?
Your Rebuy subscription level is automatically adjusted based on your performance. If your monthly usage decreases and you fall back within the limits of your original plan, the system will automatically downgrade your subscription. This adjustment is based on your Orders Per Month (OPM) and Rebuy Generated Revenue (RGR).
If you wish to discontinue Rebuy’s services entirely, you can uninstall the app through the Shopify administrative portal where you initially installed it.
What determines my subscription plan tier?
Your plan tier is determined by your OPM (Orders Per Month) and RGR (Rebuy Generated Revenue). If you surpass the limits for either, you will be automatically promoted to the next tier.
How can I stop using Rebuy?
To stop using Rebuy, you simply need to uninstall the app through your Shopify administrative portal, where you initially installed it. After uninstallation, your subscription and billing will be canceled.
What happens if I exceed my plan's usage?
If you exceed the usage limits for your current plan (based on OPM or RGR), you will be automatically upgraded to the next tier. This ensures that your service level matches your usage needs.
What currency will I be billed in?
Rebuy invoices are billed in USD. However, if you’ve selected a different currency in your account settings, the total charge will be converted at the current exchange rate at the time of billing.
What orders count toward my OPM?
Both online orders and in-person transactions count towards your Orders Per Month (OPM), regardless of the channel through which the purchase is made. All orders placed through Rebuy-integrated workflows contribute to this count.
Why are There Multiple Line Items on the Charges?
In the event that your usage of Rebuy surpasses the predefined billing cap, your invoice might encompass multiple distinct line items. Each of these individual line items contributes to the overall sum owed to Rebuy. Subsequently, upon your subsequent login to the Rebuy platform, you will be prompted to authorize an adjustment to your billing cap, which is essential to sustain your ongoing access to the product. After receiving your authorization, we will then initiate the invoicing process for the outstanding balance, ensuring a seamless continuation of your product usage.
Does Rebuy work with Shopify Markets?
Yes, Rebuy widgets and features are designed to seamlessly integrate with Shopify Markets. The compatibility ensures that you can enhance your Shopify store's functionality and user experience by incorporating Rebuy widgets. These widgets work in conjunction with Shopify Markers, allowing you to optimize and personalize the shopping experience for your customers.
How do the attributions work?
The “product discovery” attribution window is activated only when a customer clicks on a product to view the product detail page from a Rebuy widget, which may be through the Smart Cart’s cross-selling feature or a product page widget for example. Once the customer clicks, Rebuy sets a cookie for a 24 hour attribution window. After 24 hours the cookie expires and is removed. If the customer adds the product to their cart during the attribution window, Rebuy will include hidden line item properties for “product discovery” attribution and the Widget ID, allowing you to track the recommendation’s source.
Example 1 - YES Attribution
If you tap a product displayed through a Rebuy widget, the 24 hour attribution window is started. You will then land on the product detail page where you can learn more about the product. If you then add the product to the cart, Rebuy will add the hidden line item properties to the item for tracking.
Example 2 - NO Attribution
If you tap a product displayed through a Rebuy widget, the 24 hour attribution window is started. You will then land on the product detail page where you can learn more about the product. If you decide to think about the purchase and come back the following day (24 hours or later) and add the product to the cart, Rebuy will NOT add any hidden line item properties to the item.
Once line item properties are added to a cart item they are never removed. So if an item is added to the cart during the attribution window, the item will have the hidden properties. If the customer then waits two days before purchasing their cart, the product discovery sourced item will still have the hidden properties and the purchased item will show up in your reporting.
Does Smart Cart Attributions contribute to RGR?
No, Smart Cart Attributions do not contribute to Rebuy Generated Revenue. You can read more about those attributes in the Smart Cart Attributions doc.
Does my Rebuy plan charge a percentage on repeat subscription revenue?
Yes, repeat subscription revenue is included in your monthly Revenue Generated by Rebuy (RGR) calculation.
Am I being charged a percentage for repeat subscription revenue in my Rebuy plan?
Yes, your plan is billed based on Revenue Generated by Rebuy (RGR), and repeat subscription revenue is included in that calculation.
How does subscription sales attribution affect my monthly billing?
When a customer switches to a subscription through Rebuy, the initial order is attributed to Rebuy. All subsequent subscription renewals for that product will also be attributed to Rebuy.
Since your Rebuy plan is based on RGR (Revenue Generated by Rebuy), repeat subscription revenue counts toward your monthly billing.
Should you find yourself seeking clarification or additional details about your existing pricing model, we encourage you to get in touch with our dedicated sales team. Our knowledgeable representatives are readily available to engage in meaningful discussions and provide you with comprehensive insights. Feel free to reach out, as we are committed to ensuring that all your queries regarding pricing are addressed to your satisfaction.