Overview:
This document will walk you through Rebuy billing, definitions, estimating your upcoming invoice, and some FAQs. If you are interested in learning about our current pricing model, you can find that on our website.
Locating Billing Details
It's important to keep track of your Rebuy account billing details. To make this process easy, this article outlines how to access your billing details through the Rebuy Admin Portal.
To locate your billing details, you can head into the Rebuy Amin portal, click settings, and select the billing.
Understanding Your Account Information
Keeping track of your account is an important part of using Rebuy. To make sure you are up to date on your account information, understanding these four terms is essential: Account Created, Free Trial Ended, Free Trial End Date, and Next Billing Date.
Account Created
This is when you first installed the app. The Account Created will tell you the approximate date you setup your account.
Free Trial Ended
You will have the option of a free trial when you first sign up for Rebuy. This field will tell you when the free trial is still active or has ended. The field will answer yes or no to let you know if you are still in the free trial.
Free Trial End Date
Similar to the Free Trial Ended field, the Free Trial End Date will show you the exact date your free trial has or will finish.
Next Billing Date
The next billing date is the next time Rebuy will issue an invoice (through Shopify). It will provide you with the date of when you should expect Rebuy to issue the next invoice.
Finding Information About Your Current Plan
You can find out more about our billing plans for your store by reading this section. You can also view the most up-to-date pricing plans for your store by visiting our pricing page.
Understanding Rebuy Usage
Subscribing to Rebuy is easy and convenient, but it's important to understand what each section of the usage dashboard means. Read on to learn more about how to interpret the data on the Rebuy usage dashboard.
Below is a breakdown of the information displayed on the current usage page:
Start Date: This is the date your billing period began.
Days Remaining: The amount of days remaining until the next invoice cycle.
Orders for Period: The number of orders you have accumulated during the current period.
Rebuy Generated Revenue: The total amount of revenue driven by Rebuy within a given period. RGR is only applied to sales driven directly by a Rebuy widgets, product discovery driven by Rebuy, links, search, post-purchase or recommendation workflows.
If you have questions about attributions, check out our FAQs below and our widget analytics documentation. If you still need answers, start a chat with our team, and we'll be happy to help!
At Rebuy, our plan tiers are based on the accumulated usage that occurs 30 days prior to the start date of the current billing period. The current accumulated usage for this period is determined as of the end of the prior day in UTC.
Understanding Your Rebuy Invoice
The Invoice #
The Invoice # field contains the unique identifier for your invoice. This is the only way to reference a particular invoice, so make sure to keep it safe and secure.
Service Period
The Service Period field lists the timeframe of the billing cycle your invoice is for. This timeframe usually covers a single month, but may vary in certain circumstances. Reminder, we bill ahead at 30 day increments. See our FAQ for more info.
Charges
The Charges field lists any fees that you are being charged for. This will also list any additional fees, such as taxes, late fees, or other miscellaneous charges.
Billing Plan
The Billing Plan field shows the current version of Rebuy billing you are on. If you would like to change your billing plan, you can do so with ease from your company's account page.
Credits Applied
This refers to the allocation of credits towards the current service period. These credits are deducted from the total owed amount for the specified billing cycle.
Credits Remaining
This indicates the balance of credits that have not yet been utilized and will be carried over to cover expenses in upcoming billing cycles. These remaining credits serve as a credit reserve for future charges and help offset future costs.
The Amount
The Amount field lists the total amount you owe for the given service period. If you would like to check the exact breakdown of the charges, you can do so by clicking on the Invoice #. This will take you to a detailed view of your invoice, with the breakdown of all charges.
The Balance
Any outstanding balance you may have with Rebuy will be listed in the Balance field. This balance will roll over to your next invoice, if it is not paid in full. Keep an eye on your balance to ensure it doesn't become too high!
Estimating Your Upcoming Invoice
If you have an upcoming invoice and you'd like to estimate the amount before receiving it, RebuyEngine can help you compile the necessary information.
Generating Reports
To begin, navigate to the reports page. Once there, select the desired date range you would like to inspect. RebuyEngine typically recommends selecting the 30 day range for the most accurate results.
After entering the desired date range, you should receive two results—Widget Analytics and Post Purchase Analytics. Your total order count number will reflect the current orders from the previous 30 days. Your Rebuy Sales will account for your RGR (Rebuy Generated Revenue).
RGR (Rebuy Generated Revenue) is the total revenue accumulated from all attributable sources, including but not limited to Widgets, Post-Purchase, Search, and other Rebuy-related workflows.
Total OPM (Orders Per Month) is the total orders shown on the widgets reporting analytics tab.
See the articles below for more info on the analytics.
FAQs
How Does Billing Work?
We prorate our invoices for the upcoming 30 days. For example, your invoice is on 09/01/2022. That invoice will be good for the billing period of 09/01/2022 - 10/01/2022. This helps ensure you are only billed for the days you used the service.
Prorated billing helps provide a more accurate and cost-effective billing system that reduces complexity and over-charging. Since we prorate, our bills are calculated based on the previous 30 days of usage in a rolling 30 day cycle.
What is a Rolling 30 Day Cycle?
A rolling 30 day cycle works by calculating billing based on the days that have passed between two billing cycles. This means that your invoices will not always be a complete month long.
Will my Plan Tier Change?
Yes, your plan tier will automatically change based on your monthly OPM (Orders Per Month) and RGR (Rebuy Generated Revenue). If you surpass either the OPM or RGR within your existing tier, an automatic promotion to the next tier will occur. However, not to worry, if you do find yourself in a situation where your monthly usage pushes you into a higher plan, but you later decrease your usage to stay within the limits of the original plan, the system will automatically revert you to the initial, lower-tier plan.
What Currency Will I be Billed?
The currency we use for pricing is the US Dollar. In the event that you opt for a different currency, the corresponding amount will be computed by taking into account the prevailing exchange rates at the moment your invoice is generated.
What orders count towards my total order per month (OPM) limits?
Rebuy calculates the OPM tier based on the total number of orders processed through your store, whether those orders are made in-person at your physical locations (POS) or online through your website. This means that both your in-store and online orders are included in the billing process. If you would like to discuss options about custom pricing, please reach out to our sales team. They’ll be happy to help clarify any concerns and provide additional information tailored to your unique setup.
Why are There Multiple Line Items on the Charges?
In the event that your usage of Rebuy surpasses the predefined billing cap, your invoice might encompass multiple distinct line items. Each of these individual line items contributes to the overall sum owed to Rebuy. Subsequently, upon your subsequent login to the Rebuy platform, you will be prompted to authorize an adjustment to your billing cap, which is essential to sustain your ongoing access to the product. After receiving your authorization, we will then initiate the invoicing process for the outstanding balance, ensuring a seamless continuation of your product usage.
Does Rebuy work with Shopify Markets?
Yes, Rebuy widgets and features are designed to seamlessly integrate with Shopify Markets. The compatibility ensures that you can enhance your Shopify store's functionality and user experience by incorporating Rebuy widgets. These widgets work in conjunction with Shopify Markers, allowing you to optimize and personalize the shopping experience for your customers.
How do the attributions work?
The “product discovery” attribution window is activated only when a customer clicks on a product to view the product detail page from a Rebuy widget, which may be through the Smart Cart’s cross-selling feature or a product page widget for example. Once the customer clicks, Rebuy sets a cookie for a 24 hour attribution window. After 24 hours the cookie expires and is removed. If the customer adds the product to their cart during the attribution window, Rebuy will include hidden line item properties for “product discovery” attribution and the Widget ID, allowing you to track the recommendation’s source.
Example 1 - YES Attribution
If you tap a product displayed through a Rebuy widget, the 24 hour attribution window is started. You will then land on the product detail page where you can learn more about the product. If you then add the product to the cart, Rebuy will add the hidden line item properties to the item for tracking.
Example 2 - NO Attribution
If you tap a product displayed through a Rebuy widget, the 24 hour attribution window is started. You will then land on the product detail page where you can learn more about the product. If you decide to think about the purchase and come back the following day (24 hours or later) and add the product to the cart, Rebuy will NOT add any hidden line item properties to the item.
Once line item properties are added to a cart item they are never removed. So if an item is added to the cart during the attribution window, the item will have the hidden properties. If the customer then waits two days before purchasing their cart, the product discovery sourced item will still have the hidden properties and the purchased item will show up in your reporting.
Does Smart Cart Attributions contribute to RGR?
No, Smart Cart Attributions do not contribute to Rebuy Generated Revenue. You can read more about those attributes in the Smart Cart Attributions doc.
Should you find yourself seeking clarification or additional details about your existing pricing model, we encourage you to get in touch with our dedicated sales team. Our knowledgeable representatives are readily available to engage in meaningful discussions and provide you with comprehensive insights. Feel free to reach out, as we are committed to ensuring that all your queries regarding pricing are addressed to your satisfaction.