Billing Overview and Descriptions
This guide provides detailed information about Rebuy's billing process, pricing plans, and how charges are calculated. It will also answer some of the most common questions users have about their subscription, invoicing, and account management. For current pricing details, please visit our pricing page.
Locating Billing Details
To access and manage your billing information:
Go to the Rebuy Admin Portal: Log in to your Rebuy account.
Navigate to Billing Settings:
Click on Settings in the left sidebar.
Under the Billing section, you will see detailed information about your subscription, past invoices, and upcoming charges.
Key Account Terms
Understanding the key terms related to your account will help you stay on top of your billing cycle and charges:
Account Created: This is the date when you first installed Rebuy and began using the platform.
Platform 1: This is if you have signed up for the full platform package which has access to all Rebuy features.
MSM Contact: If you have an assigned merchant success manager (MSM) their name will be listed here.
Credits Remaining: If you were granted Rebuy credits for whatever reason, those will show here until they have all been used.
Free Trial Ended: This field indicates if your free trial is still active. Once the trial ends, you’ll be transitioned to a paid plan based on your usage.
Free Trial End Date: The exact date your free trial period ends, after which you will start being charged according to your chosen pricing plan.
Next Billing Date: This is the date your next invoice will be generated. It is important to know so you can plan ahead and ensure timely payments.
Understanding Your Current Plan
Your current subscription plan determines how much you'll be charged. For a full list of all Rebuy’s pricing tiers and their features, visit our pricing page.
To review your current plan details:
Navigate to the Billing section in the admin portal to see your active plan, its features, and associated pricing.
If you are unsure which plan is the best fit for your store’s needs, Rebuy's support team can help you determine the best tier based on your business’s performance metrics.
Rebuy Usage Dashboard
The Rebuy Usage Dashboard gives you insights into your account’s performance, including the number of orders placed and the revenue generated by Rebuy-driven widgets and workflows. Here’s what you’ll find:
Start Date: The date your billing cycle begins, typically 30 days before your current cycle ends.
Days Remaining: This shows how many days are left in your current billing cycle.
Orders for Period: The total number of orders placed during the billing cycle. This number helps determine whether you remain within your current plan tier or are eligible for a promotion.
Rebuy Generated Revenue (RGR): This is the total revenue driven through Rebuy-powered widgets, such as product recommendations or upsell campaigns. It is another key factor in determining your subscription tier.
If you have questions about attributions, check out our FAQs below and our widget analytics documentation. If you still need answers, start a chat with our team, and we'll be happy to help!
At Rebuy, our plan tiers are based on the accumulated usage that occurs 30 days prior to the start date of the current billing period. The current accumulated usage for this period is determined as of the end of the prior day in UTC.
Understanding Your Invoice
Invoices provide a detailed breakdown of your charges for each billing cycle. Here’s how to read your Rebuy invoice:
Invoice Number: A unique reference number for each invoice to help track payments.
Service Period: The start and end dates of the billing period for which you are being charged (typically 30 days).
Charges: The total cost for the period, including any applicable taxes or additional fees. This can also include charges for extra services or features beyond your standard plan.
Credits Applied/Remaining: If you have any account credits (e.g., from promotions or refunds), these will be applied toward your invoice. Any unused credits will roll over to the next billing cycle.
Amount Owed: The total amount due for the current cycle after all credits and adjustments have been applied.
Balance: This shows your outstanding balance, which will carry over to the next billing cycle if unpaid.
Estimating Your Upcoming Invoice
If you want to estimate your upcoming invoice before the cycle ends, follow these steps:
Go to the Reports Section: In the admin portal, navigate to Reports.
Select the Date Range: Choose a 30-day period to match your billing cycle.
Review Usage Metrics: Look at the Widget Analytics and Post-Purchase Analytics for a breakdown of order and revenue data.
This will give you a good estimate of the charges you can expect on your next invoice based on your current usage.
RGR (Rebuy Generated Revenue) is the total revenue accumulated from all attributable sources, including but not limited to Widgets, Post-Purchase, Search, and other Rebuy-related workflows.
Total OPM (Orders Per Month) is the total orders shown on the widgets reporting analytics tab.
See the articles below for more info on the analytics.
FAQs
How Does Billing Work?
We use prorated billing based on a rolling 30-day cycle. This means your invoice covers the upcoming 30 days from the billing date. For example, if your invoice is dated 09/01/2022, it covers the period from 09/01/2022 to 10/01/2022.Prorating ensures you only pay for the days you use our service, making billing more accurate and cost-effective. By calculating charges based on your previous 30 days of usage, we help reduce complexity and prevent overcharging.
What is a Rolling 30-Day Cycle?
Rebuy calculates billing based on a rolling 30-day period, meaning each invoice covers the previous 30 days of activity instead of a fixed calendar month. This approach offers more flexibility by adjusting to your store’s actual usage patterns.
How do I downgrade my Rebuy subscription?
Your Rebuy subscription level adjusts automatically based on your usage. If you’re on a package-based pricing plan, you can cancel any specific package anytime through the billing page in the app. To completely stop using Rebuy, simply uninstall the app via the Shopify admin portal where you first installed it.
How can I stop using Rebuy?
To stop using Rebuy, you simply need to uninstall the app through your Shopify administrative portal, where you initially installed it. After uninstallation, your subscription and billing will be canceled.
What currency will I be billed in?
Rebuy invoices are billed in USD. However, if you’ve selected a different currency in your account settings, the total charge will be converted at the current exchange rate at the time of billing.
What orders count toward my OPM?
Both online orders and in-person transactions count towards your Orders Per Month (OPM), regardless of the channel through which the purchase is made. All orders placed through Rebuy-integrated workflows contribute to this count.
Why are There Multiple Line Items on the Charges?
If your usage exceeds your billing cap, your invoice may show multiple line items, each contributing to the total amount due.
When this happens, you’ll be prompted to approve an adjustment to your billing cap the next time you log in to Rebuy. Once you approve, we’ll invoice you for the additional charges, ensuring uninterrupted access to the service.
Does Rebuy work with Shopify Markets?
Yes, Rebuy widgets and features are designed to seamlessly integrate with Shopify Markets. The compatibility ensures that you can enhance your Shopify store's functionality and user experience by incorporating Rebuy widgets. These widgets work in conjunction with Shopify Markers, allowing you to optimize and personalize the shopping experience for your customers.
How do the attributions work?
Rebuy’s Product Discovery Attribution Process accurately tracks product recommendations by capturing customer actions through widgets. This process ensures businesses can measure the impact of product suggestions. The “product discovery” attribution window is activated when a customer interacts with a product displayed in a Rebuy widget (e.g., Smart Cart or product page widget).
Triggering Attribution: Clicking on the product in the widget redirects the customer to the product detail page and starts a 24-hour attribution window, during which Rebuy sets a cookie. If a product is added to the cart within this time frame, Rebuy applies attribution.
Technical Mechanism: When attribution is triggered, hidden line item properties are added to the cart for tracking, such as the Widget ID and "product discovery" tag. This mechanism ensures seamless tracking and analysis of widget performance.
When Attribution Applies: A shopper clicks on a product displayed in a Rebuy widget, views its detail page, and completes the purchase by adding the item to their cart within 24 hours of clicking.
When Attribution Does Not Apply: A shopper interacts with a product in a widget and views its details page but waits longer than 24 hours to add the product to their cart. By this time, the attribution window has expired.
Once line item properties are added to a cart item they are never removed. So if an item is added to the cart during the attribution window, the item will have the hidden properties. If the customer then waits two days before purchasing their cart, the product discovery sourced item will still have the hidden properties and the purchased item will show up in your reporting.- Attribution also applies when a widget on a product detail page prompts customers to purchase another product. For example, if a product suggested below the main options is clicked and added to a cart within 24 hours, attribution is still applied.
Does Smart Cart Attributions contribute to RGR?
No, Smart Cart Attributions do not contribute to Rebuy Generated Revenue. You can read more about those attributes in the Smart Cart Attributions doc.
Does my Rebuy plan charge a percentage on repeat subscription revenue?
Yes, repeat subscription revenue is included in your monthly Orders Per Month (OPM) and Revenue Generated by Rebuy (RGR) calculation.
How does subscription sales attribution affect my monthly billing?
When a customer switches to a subscription through Rebuy, the initial order is attributed to Rebuy. All subsequent subscription renewals for that product will also be attributed to Rebuy.
Since your Rebuy plan is based on RGR (Revenue Generated by Rebuy), repeat subscription revenue counts toward your monthly billing.
If you need clarification or more details about your current pricing model, please contact our sales team through the in app chat or scheduling a call. Our representatives are ready to help and provide all the information you.