Smart Collections Frequently Asked Questions

Q: How often do the Smart Collections metrics update on the Smart Collections dashboard?

A: The Smart Collections dashboard metrics accumulate and process in real time, providing you with the most up-to-date data instantly.

Q: How does Smart Collections attribution work?

A: When a customer interacts with Smart Collections and adds an item to the cart, the revenue generated from that purchase is attributed to Smart Collections. This includes revenue from items added directly from the collection page or from the Product Detail Page (PDP) after being accessed via the collection page. This ensures that all interactions through Smart Collections contribute to your reported Revenue Generation Rate (RGR).

Q: Can I edit a campaign?
​A: Yes, you can edit any campaign as long as it is not in a completed state.

Q: Can I duplicate a campaign?
​A: Yes, you can duplicate a campaign from the Campaigns page within the table by selecting the campaign you want to duplicate. When a campaign is duplicated, all of its settings will be copied over. If the campaign being copied was scheduled or live, the duplicate campaign will need to have its own schedule.

Q: Can I delete a campaign?
​A: Yes, you can delete a campaign from the Campaigns page within the table after selecting the campaign you wish to delete.
​Note: If the campaign is live, it must first be paused and taken out of the live state before it can be deleted.

Q: What happens if an error occurs after I’ve scheduled the campaign?
​A: If an error occurs with a campaign when it is scheduled or live, it will show as an error state on the Campaigns page and will be bumped to the top of the table. You can edit the errored campaign to view more details about the error and resolve it, allowing you to reschedule the campaign.

Q: Can you CREATE new collections through Rebuy Smart Collections?

A: No. Collections need to be created and products added to the collections within Shopify. We will pull in collections and the products associated to them automatically into Rebuy Smart Collections.

Q: Can I set different badge texts for Featured Products within the same collection?
A: No. The badge text applies to all featured products in that collection.

Q: Can I use logic or rules to change badge text dynamically?
A: No. Badge text must be manually set in the collection settings.

Q: If I leave Promo Tile or Featured Product settings empty in a Campaign, will my collection-specific settings apply?
A: No. When a Campaign is Live, its settings override all collection-level configurations.