Welcome to Your Next Phase of Growth
You've successfully enhanced your e-commerce experience through Rebuy's Professional Services implementation, and we're thrilled to see where this journey takes you. This guide aims to ensure a seamless transition from the implementation phase to your continued evolution and success with Rebuy.
Support After Implementation
30-Day Post-Implementation Assistance: The Professional Services Team remains dedicated post-implementation to resolving any issues directly associated with the initial implementation within 30 days of deployment. This encompasses assistance with the original code and modifications outlined in the provided changelog at the time of handoff.
Scope of Post-Implementation Assistance: It's crucial to note that our 30-day Post-Implementation Assistance is specifically aimed at rectifying issues pertaining to the original implementation code. Alterations or customizations made by external developers or agency teams that modify our initial setup fall outside our 30-day support window. We encourage maintaining the integrity of the original implementation code to ensure seamless support.
Contacting the Professional Services Team: For any post-implementation inquiries or support within the 30-Day Post-Implementation period, please reach out directly to your Implementation Manager or email us at [email protected].
Theme Updates and Maintenance
Receipt of Changelog: At offboarding, you'll receive a changelog outlining all the changes made to your theme during the implementation, serving as a vital reference for future updates.
Updating the Changelog: If any modifications occur within the initial 30-day post-implementation period, you can request an updated changelog from the Rebuy Professional Services Team.
Post-30-Day Obligations: After the 30-day support phase, the responsibility for maintaining compatibility with any theme updates or modifications transitions to you. Here are some guidelines:
Theme Duplication: Prioritize duplicating your latest theme version before implementing new changes, ensuring you have a stable backup.
Switching Themes: If you're considering a new theme, utilize the changelog to reapply Rebuy settings manually. For significant changes or a complete overhaul, a new implementation package may be purchased at a discounted rate for professional assistance.
How do I duplicate a theme?
As previously stated, we advise prioritizing the duplication of your most recent theme version before proceeding with any new changes. This ensures that you maintain a stable backup. You can do this by going to your Shopify administrative portal > Online Store > Themes > click the icon next to Customize > select Duplicate.
How do I transfer Rebuy to a new theme?
To ensure a smooth transition of Rebuy customizations to a new theme, follow these steps:
Snippet Creation: In the new theme's snippets folder, create a file named
rebuy-extensions.liquidContent Transfer: Copy the content from the
rebuy-extensions.liquidfile in your original theme and paste it into the new file in your new theme.Integration: Add
{% render 'rebuy-extensions' %}above the closing</body>tag in yourtheme.liquidfile of the new theme.
Important Considerations: The rebuy-extensions.liquid file may not encompass all changes. Consult the changelog for any additional modifications and replicate them accordingly in your new theme. If changes were made via app blocks, replicate those in the theme customizer as well.
To generate a new snippet folder in Shopify, follow these steps: Navigate to your Shopify themes (as illustrated above) > Click the icon adjacent to Publish > opt for Edit Code > proceed to the Snippets section > incorporate a new snippet > designate it as rebuy-extensions.liquid.
General Support and Resources
Ongoing Inquiries: For general questions not directly related to your implementation specifics, our support team is ready to assist. Explore our Help Center and familiarize yourself with our Support Policy for comprehensive guidance. To open a new inquiry with the Support team, you can follow the steps in our helpful guide.
FAQs
Q: What if I encounter issues after the 30-day support period?
A: For implementation-specific concerns outside the 30-day window, consider reverting to the pre-modified theme using the changelog as a guide. For new features or significant changes, a new implementation package may be necessary. For general Rebuy inquiries, our support team is always here to help.
Q: How do I ensure my Rebuy features continue to work with future theme updates?
A: Regularly review your changelog when updating your theme to ensure critical Rebuy code snippets and settings are preserved. For a complete theme overhaul, using the changelog or considering a new implementation package for assistance is advisable.
Q: Can I request additional changes to my Rebuy setup after offboarding?
A: Within the 30-day window, you may request an updated changelog for minor adjustments. Beyond this, it's recommended to duplicate your theme before making significant alterations to maintain functionality.
Q: What should I do if external developers alter the implementation code?
A: To ensure continuity of support, we advise against unauthorized modifications to the implementation code. If external changes are made, responsibility for maintaining or adjusting these alterations falls outside our 30-day support scope.
Q: What support do I get in upgrading my custom implementation code for new features?
A: The support team does not handle transferring custom code between themes or migrating legacy Rebuy features. Please reach out to our account teams to discuss your desired outcomes and determine the best path forward for upgrades.
Should you have any questions or need further assistance, please reach out!