The Product Reviews settings in the Smart Search Results Page editor control which review providers display star ratings and review counts in your search results. This article explains how to connect a review provider, turn its star ratings on, and style them. It is part of the Smart Search Results Page documentation set — for a general introduction, see Smart Search Results Page: Overview.
What the Product Reviews settings do
The Product Reviews settings control which review providers display star ratings and review counts in your Results Page search results. To open them, go to Smart Search → Results Page in your Rebuy admin to open the Configure Results Page editor, then select Product Reviews from the editor's left navigation. Opening the page loads a dedicated Product Reviews page with the subtitle Select your product review app(s) and customize the display of the star ratings to match your brand.
(Screenshot above: The Product Reviews page in the Smart Search Results Page editor.)
The editor splits providers into two sub-sections based on your actual Rebuy account configuration — Connected in Rebuy and Not Connected — so it is clear at a glance which providers can display ratings in search results and which still need to be set up. The Product Reviews page is organized into the following four sub-sections:
Integrations is a shortcut card with a Rebuy Account Integrations Settings button that opens the main Rebuy Integrations admin page in a new tab. Use it when you want to manage your full set of Rebuy integrations, not just review apps.
Connected in Rebuy lists every supported review app that you have already configured in your Rebuy account. Connected apps can be toggled on or off here.
Not Connected lists supported review apps that you have not yet configured in your Rebuy account. Apps here cannot be toggled on until you complete their setup.
Styling controls the size and color of the star rating display in Results Page search results.
How to display review star ratings in search results
To display star ratings from a review provider in your Results Page search results, follow these steps:
Go to Smart Search → Results Page in your Rebuy admin to open the Configure Results Page editor.
Select Product Reviews from the editor's left navigation.
If the provider you want is listed under Connected in Rebuy, toggle it on. Star ratings will then appear next to matching products in your search results.
If the provider you want is listed under Not Connected, click Connect next to it. This opens the provider's integration setup page in a new tab. Complete the setup, then return to the Product Reviews page — the provider will now appear under Connected in Rebuy, where you can toggle it on.
For full setup instructions on each individual review app, see the Product Review Apps Help Center collection.
Turn on star ratings for a connected review app
To turn on star ratings for a review app you have already connected, use the Connected in Rebuy sub-section of the Product Reviews page. It lists every review app you have already configured in your Rebuy account, and each connected provider has a toggle that turns its star rating display on or off in your Results Page search results. All toggles are off by default, so star ratings will not appear in Smart Search until you explicitly toggle a provider on.
Each connected provider also has a Manage link that opens that provider's integration settings page in a new tab within the Rebuy admin, so you can adjust the integration without leaving the editor flow.
If no review providers are configured in your Rebuy account, the Connected in Rebuy sub-section shows an info alert reading Connect a provider to display ratings with a Connect button. Clicking Connect opens the main Rebuy Integrations admin page in a new tab so you can pick a supported provider and set it up.
Connect a review app that isn't set up yet
To connect a review app you have not set up yet, use the Not Connected sub-section of the Product Reviews page. It lists supported review apps that Smart Search can work with but that you have not yet configured in your Rebuy account. Apps in this sub-section do not show a toggle, because an integration that is not connected cannot be enabled from the editor.
Each Not Connected app has a Connect link that opens that provider's specific integration setup page in a new tab. Once you complete setup, the provider moves to the Connected in Rebuy sub-section the next time you load the Product Reviews page.
Supported review integrations
Smart Search supports star rating display in your Results Page search results for the following nine review providers:
Make sure an active supported integration is enabled in Rebuy for your review app to display reviews. For more details on currently supported review apps, see the Smart Search FAQ.
Styling the review stars
The Styling sub-section controls the appearance of the star ratings displayed in your Results Page search results. Four settings are available, each defaulting to your current Rebuy theme:
Size sets the star size. Choose from three preset positions on the slider — Small, Default, or Large. There is no custom size input.
Product Reviews Text sets the color of the review text shown alongside the stars, including the review count.
Star Color sets the color of the filled stars.
Background sets the color of the empty star area that appears behind partially filled stars.
To revert any setting to your Rebuy theme defaults, click RESET TO THEME at the bottom of the Styling card.
To style the review stars beyond these settings, add your own CSS in the Results Page editor's Custom CSS block. For ready-made selectors and styling examples, see CSS Styling Tricks for Customizing Smart Search.
(Screenshot above: The Styling sub-section with size, product reviews text, star color, and background controls)
Frequently asked questions
Does the Results Page show the full text of product reviews?
The Smart Search Results Page does not show the full text of product reviews. In your search results, the Results Page displays only the star rating and the review count (the number of reviews) next to each matching product, pulled from your connected review app. Shoppers see the visual star rating and how many reviews a product has, but not the written review content itself. To read the full reviews, shoppers open the product page, where your review app displays the complete review text.
Why is the review count or star rating wrong in my search results?
If the review count or star rating shown in your Results Page search results looks wrong or out of date, the cause is usually that the review data has not finished syncing from your review app into Rebuy. The Results Page displays the star ratings and review counts that Rebuy has synced from your connected review app, so the numbers in search reflect that synced data rather than a separate count. When reviews are added, edited, or removed, there can be a short delay before the updated totals appear in search.
To correct a review count or star rating that is off, complete the following steps:
Check the product in your review app first. Confirm the star rating and review count are correct there — the review app is the source of truth, so if the numbers are wrong in the app, correct them there before troubleshooting in Rebuy.
Confirm the review app is still connected and enabled in Rebuy. On the Product Reviews page in the Results Page editor, make sure the provider appears under Connected in Rebuy with its toggle on.
Re-sync your data and clear the cache in Rebuy by following Sync Product Data, Store Data, and Clear Cache. This forces Rebuy to pull the latest data from your store and review app.
Reload your storefront and run the search again to confirm the count and rating now match your review app.